Customer Service High School
Resume:
M a r ianna Alger
Springfield, GA. 31329-9249
912-***-**** (home) ~ 912-***-**** (cell)
*************@*******.***
OBJECTIVE Professional seeking career transition into the clerical/administrative field, and/or the
accounting field. GPA 3.91
SPECIAL SKILLS
Types 40 wpm
Microsoft Word 2003 (Able to produce various types of letters and memos)
Microsoft Excel 2003
Microsoft Access 2003
Microsoft PowerPoint 2003
QuickBooks Pro 2005
Peachtree Accounting
Strong analytical and attention to detail skills
Creative (Enjoys cross-stitching, bead crafting, woodworking, and gardening)
EDUCATION
Columbia College-Hunter Army Airfield, Columbia, MO.
Bachelor Degree in Accounting June 2009 to January 2010
Savannah Technical College, Savannah, GA.
Associate Degree in Administrative Office Technology Graduated April 2007
Savannah Technical College, Savannah, GA.
Associate Degree in Accounting Graduated April 2007
Savannah Technical College, Savannah, GA.
Accounting Diploma Graduated April 2006
Clayton State University, Morrow, GA.
Associate Degree in Aviation Maintenance Technology Graduated June 1993
Jonesboro Senior High School, Jonesboro, GA.
High School Diploma Graduated June 1980
EMPLOYMENT HISTORY
2010 U.S. Department of Commerce; U.S. Census Bureau
Questionnaire Assistant Center Representative(QAC)
Clerk
Customer Service Representative
Resume for Marianna Alger Page 2
EMPLOYMENT HISTORY CONTINUED
2010 U.S. Department of Commerce; U.S. Census Bureau
Enumerator(Census Taker)
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households
for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality
laws. Explained the purpose of the census interview, answered residents' questions, elicited information
following a script, and recorded census data on forms.
Compiled with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses
incurred in the performance of duties.
Met daily with supervisor to review and submit work, and receive additional instructions.
1997.2004 Gulfstream Aerospace
Senior Upholstery Technician
Founding member of the Safety Council
Guided newer, younger techs in resolving issues pertaining to assigned tasks
Taught and proposed alternative methods on how to complete tasks properly and effectively
Wrote numerous Inspection procedures for incoming employees to the Interior Department (ex. Below Window
Inspection and 5,000 Landing Inspection)
Fabricated parts and tools as necessary
Sew maintenance runners, cargo nets, and other items
Foamed up and recovered panels and chairs
Read and used blueprints as needed
Works well in a team environment or independently
Completed assigned tasks and appropriate paperwork efficiently
Worked on Gulfstream aircraft including GII, GIII, GIV, GIV SP, and GV’s
Assistant to Security Programmer for Corridor Program
Revised Security programs with supervisor
Changed profiles and security permissions with proper approval
Service Center Planner
Maintained and modified customer work scope once issued until arrival of aircraft
Ordered equipment and supplies necessary for customers visit (by phone and/or email)
Organized, setup, contacted necessary members (plane captain, CSR, customer, and supply support personnel)
for prearrival meetings (90, 60, 30 days, 72 and 24 hours), and arrival meetings
Arranged hotel and rental car reservations for the customers
Arranged Security passes for the customers and guest
Contacted the appropriate services outside company if necessary (Customs, Agriculture) depending on where
the aircraft was registered.
1995-1996 Aero Nautical Interiors
(Gulfstream Aerospace and Palmer Johnson)
At Gulfstream worked on interiors of GII, GIII, GIV, GIV SP, and GV’s. Assignments included cutting carpet,
prepping chairs for paint or dying, surging carpet, covering deco and dado panels.
At Palmer Johnson worked on a variety of different style yachts and sailboats. Assignments included headliners,
wall panels, carpeting, maintenance runners, and furniture.
Resume for Marianna Alger Page 3
1993-1994 James Anderson Interiors
(Small fixed Aircraft)
Worked on Beech Craft C-90’s, King Air’s, Lear Jets, Beech 18, Cessna 182, Cessna 152, Navion and Hawker’s
removing the interior items for recovering. Worked in the process of stripping, repairing, and covering of
panels.
HONORS
Savannah Technical College Deans List 2005, 2006, 2007
Member of Phi Theta Kappa 2006-2007
National Deans List 2006-2007
National Deans List 2007-2008
~References Available Upon Request~
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