Customer Service High School
Resume:
Danielle M. Jeffries
**** ** **** ******* *** ***6, Davie, FL 33314
********.**********@*****.***
OBJECTIVE: To obtain a Full-Time Receptionist job in which I can utilize
my clerical skills including but not limited to; filing, answering phones,
faxing, copying, scheduling, cashiering, attention to detail, assisting
administration, knowledge of MAC computers/software as well as Microsoft
applications.
Relevant Experience
Receptionist 2/2010-
Present
Sawgrass Ford, Sunrise, FL
. Answer phones using a multi-line switch board.
. Transfer calls to appropriate department/individual.
. Receipt of money for down payments on vehicles.
. Create FL temporary registration/tags.
. Scan service invoices into the computer.
. Provide customer service and direct customers to
appropriate salesperson.
Member Services/Child Care 10/2009-
12/2009
Ocean Community YMCA, Mystic, CT
. Member Services Director-Joscelyn Turner
o Answer Phones.
o Set up memberships.
o Ensure all members are checked in.
o Register members/non-members for programs/classes.
o Cashiering.
o Filing.
. Enrichment/Schools Out Program Director-Diana Yalen
o Before/after School childcare.
. Assist students with homework.
. Ensure parents sign their child in/out.
. Monitor children at all times.
. Ensure all children are playing in a safe and
appropriate manner.
Service Receptionist 9/2008-9/2009
Danbury Audi, Danbury, CT
. Answer phones, and schedule service appointments.
. Provide customers with loaner cars during servicing
of their vehicle.
. Provide customer service, cash out customers and
close out all repair orders and part orders.
. Maintain and respond to customer emails requesting
service appointments.
. Count and balance the cash register at the end of the
night.
Educational Assistant 12/2007-
8/2008
Reed Intermediate School, Newtown, CT
. Worked one on one with a 6th grade autistic student
. Assisted with instruction in the special education
classroom
. Implemented behavior plans with assistance of the
classroom teacher
Residential Counselor 8/2006-
12/2007
Search for Change, Inc, Brewster, NY
. Service plan writing and reviews for mentally ill
adults in an apartment treatment program
. Met with each client 2-3 times a week assisting with
daily living skills,
Danielle M. Jeffries
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packaging and monitoring medication and weekly apartment
meetings
. Constant contact with clients' therapist/treatment
providers
. Help clients apply for and secure Section 8 housing,
SSI/SSD, Medicaid, Temporary Assistance, Vocational
Services
. Act as an advocate for my clients when needed
. Health and safety representative for my unit
Additional Employment
High School Guidance Counselor Intern 9/2008-
5/2009
Danbury High School, Danbury, CT
. All aspects of a guidance counselor but not limited
to
o Advise Juniors and Seniors on an individual
basis in preparation for college
o Monitoring repeat freshman
o Tracking academic progress on a quarterly basis
o Participating in PPT, and 504 meetings
o Registering and scheduling changes for 9-12
grade students
o Counseling on all levels (academic, social and
emotional)
5th and 6th Grade Guidance Counselor Intern (300 Hour Practicum)
1/2008-5/2008
Reed Intermediate School, Newtown, CT
. Participated in PPT, 504 and Support Staff Meetings
. Co-facilitated a girls group
. Individual and Group Counseling: Academic, Emotional
and Social
. Participated in weekly team meetings with teachers
Education
Master of Education Degree, School Counseling
University of Massachusetts at Boston
Date of Graduation: May 2009
GPA: 3.9/4.0
Bachelor of Science Degree, Psychology
Western Connecticut State University
Date of Graduation: May 2006
GPA: 3.18/4.0
Certifications
. CT School Counselor Certification- Certification #:
C082009002114 Valid 7/2009-7/2012
. FL School Counselor Certification- Pending
Skills
. Proficient in Microsoft word, powerpoint, and outlook.
. Proficient in ADP and other software/data entry type programs
with the ability to easily learn new programs.
. Experience in handling multi-line phone systems.
. Ability to conform easily, and work independently.
. Works well with others.
. Ability to multi-task.
Contact this candidate