Customer Service Manager

814-***-**** *** Webster

Avenue

*****.*.*******@*****.***

Portage, PA 15946

Sarah Wolford

Education

Bachelor of Arts in Theatre Arts and English Literature

The University of Pittsburgh, Pittsburgh, Pa-August 2009

Work Experience

intern, freelance writer

2005, Mainline Newspapers

Ebensburg, Pa

Duties included: proofreading copy for pre-print, typing copy, setting copy

for print, using Microsoft Word to retype articles for pre-print, using

Microsoft Excel to track article submissions, using microfilm to research

past articles, writing articles for print, covering meetings

copy editor

2005-2007, The Pitt News

The William Pitt Union, Fifth Avenue, Pittsburgh, Pa 15213

Duties included: proofreading copy for pre-print

assistant manager/sales associate

2006-2009, New Balance Pittsburgh

3810 Forbes Avenue, Pittsburgh, Pa 15213, 412-***-****

Duties included: Working sales floor, making deposits, opening/closing the

store, training new employees and new managers, managing shipments and

deliveries, managing physical inventory, handling return authorizations and

receiving, handling purchase orders, placing special orders, working

closely with the information systems manager, using the RetailPro sales

system

administrative assistant

August 2009 - February 2010, Country-Wide Insurance Co

40 Wall Street, New York, NY 10005

Duties included: office administration in the executive office and Special

Investigations Unit, using Microsoft office, approving invoices for

payment, typing medical transcriptions, answering complaints, processing

checks

online operations manager

March 2010-August 2010, Yumi Kim Corporate Offices

611 Broadway, New York, NY 10012

Duties include: handling online and retail operations, packing orders for

shipment, sorting orders, managing the mailing list, tracking invoices,

managing purchase orders with Quickbooks, managing online inventory, using

Photoshop to design email mailers, customer service

Skills

Proficient in Microsoft Word, Excel and Publisher, proficient in Retail Pro

system, excellent public speaking skills, great organization skills,

management experience, ability to approach and solve complex problems, able

to multi-task, fantastic people and customer service skills, excellent

writing skills, proofreading experience, experience working as a team on

productions and work projects

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