Manager Service
Resume:
Joy M Hill
Henrico, VA 23231,
(804)-878- 5114.
Desiring a Challenging Position, that allows me the opportunity to offer Inimitable and Selfless Service.
A highly enthusiastic and very talented Social Worker with the experience of working with people experiencing crisis
or people who are socially excluded; providing support to enable service users to help themselves; maintaining
professional relationships with service users, acting as a guide, advocate or as a critical friend.
Education and Professional Certification
B.S.W, QMHP
Virginia Union University
Bachelor's degree in Social Work (BSW) (2008)
Computer Skills: Windows, WordPerfect, PowerPoint, Word, and Excel, Quicken Books. Peachtree software.
Summary of Qualifications
• 6 years of Extensive Experience providing Clinical Social work.
• Sound experience with aging population/youth and the ability to develop relationships with clients without
becoming too emotionally involved.
• Extensive knowledge of family violence treatment and child sexual abuse assessments and therapeutic
interventions.
• Very effective communication skills. (both written and spoken)
• Love and keen interest in people's care and well-being.
• Excellent ability to work independently and handle pressure.
• Clear ability to keep sensitive information confidential.
• Mature and special ability to handle responsibility.
• Special organization skills, goal-oriented, proactive, excellent at reporting, and tremendously persistent.
• 6 years of experience working with clients in high need areas, assisted clients with housing voucher
programs paperwork and compliance, experience with HIPPA and ethical compliance .
Professional Experience
Changing Fazes Youth and Family Services, Richmond, Va 7/10 - Present
Family Counselor
• Provide counseling services to children and geriatric populations of sexual abuse and neglect and spouse
abuse cases.
• Explore basic personality structures in abusive relationships, the mechanisms and symptoms of the specific
adjustment problem and its underlying causes and consequences to the individual, couple, and family.
• Conducting clinical assessments of individuals, couples, and families.
• Discuss behavior responsibility, motivation and attitudes in achieving redirected behavior.
• Initiate services to support maltreatment crime victims.
• Provide assessment, diagnosis, and treatment for psychological illness through social case work and
individual, group, family, and marital psychotherapy, consultation, education, prevention, and environmental
manipulation to promote maximum benefits from the Services provided.
• Provide diagnostic impressions on case histories and clinical assessment to other health care staff along
with judicial personnel when appropriate.
• Establish and present prevention support services for the population.
• Attend, present and complete necessary documentation for case management team meetings.
Kinder Care Learning Center, Richmond, Va 4/10-7/2010
Center Director
• Created positive environment that demonstrates respect for all. Focuses on building center’s organizational
capability by creating recruitment plan, networking and retaining talent. Supports environment of continued
development by identifying needs and matching resources. Creates professional development opportunities
for all. Trained staff to implement curriculum in a consistent manner. Models interactions with parents that
reinforce curriculum highlights. Proactively recognizes and responds to parent concerns. Escalates issues to
DM as appropriate.
• Insured physical conditions of facility meets company standards. Ensures staffing is in ratio. Partners with
Education Specialists to raise quality of center’s program implementation. Works cooperatively with DM to
aggressively improve areas of concern. Responsible for staff hiring and staffing levels. Monitored trends and adjusting
plans as needed. Proactively uses financial information to identify early warning signs so that corrections can be made
to insure that center is on plan. Reviews information on a weekly and monthly basis to insure that timely changes can
be made. Aggressively manages AR’s. Flexes labor to revenue. Maintained standards according to accreditation
standards. Monitored trends and adjusting plans as needed. Proactively uses financial information to identify early
warning signs so that corrections can be made to insure that center is on plan. Reviews information on a weekly and
monthly basis to insure that timely changes can be made. Aggressively manages AR’s. Flexes labor to
revenue. Maintained standards according to accreditation standards. Reconfigured classrooms to optimize efficient use
of labor. Complies with all compensation guidelines. Awards merit increases judiciously. Ensures all bills are paid
promptly. Insured center provides a safe and healthy environment by complying with company health and safety
policies, as well as state, federal and local requirements. Worked with DM to implement action plans when complaints
or violations are noted.
Fortis College
Lead Admissions Representative, -Fortis College /Education Affiliates 12/08-April 2010
Pursued most qualified candidates for enrollment. Determine appropriateness of candidates for admission.
Assured highest enrollment and start rate. Also duties included, but not limited to educate high school seniors
on life skills and our career training programs. Maintained relationship building in order to maintain and
develop rapport with high school faculty and staff. Accurately and completely portrayed institution’s
educational programs, expected outcomes, student services, and financial consideration to students.
Consistently conducted follow-up with all enrollments to assure successful matriculation. Participated in
appropriate recruitment and enrollment activities including: open houses, presentations, training sessions,
orientation programs, career days, etc.
Responsible for conducting all activities in accordance with the highest ethical standards. Adhere to all state,
and federal accreditation and Institute rules and regulations regarding student. Scheduled and conducted
interviews, pursued qualified candidates for enrollment, and determined appropriateness of candidates for
admission based upon career goal compatibility.
Achieved enrollment and start rate goals, and conducts all activities in accordance with the highest ethical
standards. Adheres to all state, and federal accreditation and institute rules and regulations regarding student
recruitment.
Consistently conducted follow-up as required with all applicants to ensure successful matriculation. Assists
other personnel and departments with data collection and problem solving.
Additional duties as assigned such as: Adjunct Instructor for College Success Course.
Sales Accomplishments:
Earned consistent top performer/regional representative recognition. Regularly singled out during staff training
and development meetings for “going above and beyond expectations” and “providing outstanding service and
attention to students.”
Recognized for ability to quickly establish rapport with potential students, up-sell programs and build loyal
personally developed leads..
Accurately and completely portrayed institution’s educational programs, expected outcomes, student services, and
financial consideration to students.
P.O.W.R Inc., The Journey House- Teenage Mothers Residential Facility September 2008-December 2008
Program Assistant, Staff Supervisor, Case Manager Provided supervision of all care counselors and oversaw day to
day operations within facility. Responsible for the orientation and training of care counselors. Provided therapeutic
intervention services to children, adolescents, and adults using individual, family, and group treatment. Included were
adult and teen survivors and perpetrators of sexual abuse and incest. Responsible for retrieving admission data,
completion of paperwork, service plans, monthly reports, and verification signatures which were mandated to be in the
residents files. Participation in the admission and discharge planning process.
Family Impact- Intensive In Home Counselor June 2008-August 2008 Coordinated runaway services program for
teenagers in Richmond City,Counseled individuals, families, and groups. Provided 24-hour crisis intervention. Placed
children in foster care. Advocated at the state and local levels for runaway program funding. Spoke to schools and
community organizations about parenting and adolescent issues. Provided case management services to youth in at risk
areas. Provided therapeutic family intervention session. Knowledgeable of geno-gram concept, and family systems
theory. Linked clients to community service events and provided support.
Shady Grove YM.C.A, Child Care I ntern G len Allen, VA. 01-2008-04/2008 - Responsible for
implementation, of curriculum based instruction. Facilitated and managed groups on basic home economics and living.
Responsible for providing case management for youth in urban area. Responsible for implementation, of curriculum
based instruction. Facilitated and managed groups on basic home economics and living. Responsible for providing
case management for youth in urban area. Provided job placement and planning to parents, co facilitated child study
meeting, consultation for I.E.P meetings. Provided therapeutic interventions, psycho-educational group therapy.
Responsible for documentation in regards to progress notes.
I ntercept Youth Services, Activities Counselor/Clinical program Manager Intern. J uly
2007-December 2007 Planned created and implemented activities for adolescent youth in group
home setting. Responsible for providing direct care to residents with emotional a nd psychological
issues. Responsible for daily program, coordination and/or provision of clinical services to
youth and their families including Init ial Assessments; Individual, Group and Family
Psychotherapy; Service Plan Development; and related case management.
Long Term Care Experience:
Guardian Care Nursing Facility-Activities Coordinator Summer 99’: responsible for the
ongoing developing and implementation of an activities program designed to meet the
social, psychosocial and therapeutic needs of Nursing Home residents. The Director of
Activities plans, assigns and directs the development of recreational, educational, cultural
and arts and crafts programs geared to the multi-faceted health problems of the elderly.
T he incumbent coordinates the establishment of a Resident Council and renders assistance
to the Council. This position is responsible for the scheduling of various activities programs.
T he incumbent oversees the t ransportation of residents to social activities programs inside
and outside the Nursing Home facility. The Director continuously evaluates the
effectiveness of Departmental operating procedures and recommends changes as required.
T he Director develops care plan goals for residents in compliance with Federal & State
regulations, and participates in In terdisciplinary Team and Unit Care Conferences.
Performed a variety of administrative functions pertaining to Departmental operations.
Responsible for assisting in hir ing and t raining of new employees; development of
Departmental policies and procedures; delegation of work assignments to staff; completion
of employee performance evaluations and development of formal and informal staff
educational in-service programs to provide the highest level of quality care possible to
residents..
T r inity M ission Home-Activities Coordinator Summer 98’: Responsible for the
development and application of new approaches to activity therapy to enhance the quality of
resident's lives. Monitored the activities of volunteer staff members to ensure that the
r ights of residents are respected. Responsible for completing all required reporting
p rocedures in a timely manner. Assisted in scheduling staff to coordinate the residents'
schedules and adjusting activities program content to respond to the diverse and individual
needs of Nursing Home residents. Maintained contact with staff from the Nursing, Food
Service and Environmental Service Departments on a continual basis to exchange
i nformation on resident care and problems and coordinate services. The incumbent consults
w ith staff from community organizations to arrange activities outside the Nursing Home.
T he incumbent also plans and supervises resident activities conducted by volunteers;
occasionally supervises student practices in Leisure Studies and related educational areas.
Volunteerism
• Richmond Behavioral Health Authority Geriatric MH/MR Case Manager, 2006
• Va One Church, One Child- Private Adoption and Foster Care Agency- Supervision provided by LCSW
Ellen Shaw, with Richmond Department of Social Services
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