Insurance Operator
Resume:
Donedra M. Tarrant-Banks
Birmingham, Al 35242
Email: abjp84@r.postjobfree.com
Objective
To obtain a position in the field of human/social services.
Education
Alabama A&M University Normal, AL
o B.A. in Social Work Fall 07
o MSW Fall 10
Experience
HEALS Clinic Lincoln Cassity, Huntsville, AL Aug. 2007-
Nov. 2007
Social Work Field Internship
o Ensured that all patients are current with one of three insurance
providers: Medicaid, All Kids, and The Alabama Caring Foundation.
o Worked with doctors and nurses scheduling appointments and conducted
home visits to make sure patients kept appointments.
o Interacted with difficult and emotional patient situations.
o Updated school demographics and enrollment information.
UAB Call Center, Birmingham, AL May 2002- Nov. 2007
Operator
o Responsible for taking inbound calls regarding patient and general
hospital information.
o Responsible for paging doctors and nurses during office hours and
after hours.
o Monitored fire and code 10 terminals.
o Responsible for programming and reprogramming pagers for doctors and
hospital personnel.
o Managed difficult and emotional customer situations. Meet customer
needs and expectations.
Med Co Services, Huntsville, AL Mar. 2008- June 2009
Operator
o Responsible for answering all inbound calls and transferring caller to
the proper agent if necessary.
o Responsible for taking patient payments via check, credit, or debit
card.
o Post and verify patients insurance eligibility Medicaid, Medicare,
Blue Cross Blue Shield, TriCare, and others via insurance website.
The Pathfinder, Huntsville, Al June 2009- May 2010
Social Work Field Internship
o Checking in all new female clients: collecting initial payments, going
over policies and procedures with new clients, and collecting client's
medications if needed.
o Led 1 hour group meditations daily with female clients.
o Transported female clients to AA/NA meetings, job searches, and
medical appointments.
o Administered drug testing to clients when needed.
o Responsible for checking both female houses daily to ensure that
chores are being done correctly and on time.
References available up request
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