Customer Service Front Desk

Alexander Colson

**** * ********* **.

Orlando,Fl 32792 Phone 407-***-****

E-mail: *******@*****.***

EDUCATION

University of Central Florida (Orlando, FL) 2007-present

Valencia Community College (Orlando, FL) 2004-2007

General Studies AA

EXPERIENCE

Comfort Suites Hotel (Orlando, FL) 04/2008-Present

Front Desk Agent Morning, Afternoon & Audit shifts/ Houeskeeping Supervisor

Checking guests in and out of hotel answering any reports posed upon

Maintain the balance of cash drawers and daily cash deposits

Ensure safety of guests and fellow employees

Help organize office area

Confront and resolve guest inquires

Make future reservations for guests

Deliver astound customer service to members of the hotels organization

Schedule Employees

Supervise shifts

Manager on Duty 06/2008-Present

Respond to guests complaints

Member for the Green Team (Recycle program)

Front desk Leader/ Supervisor

Assist in Sales.

Courtyard by Marriott (Orlando, FL) 07/2004- 04/2008

Front Desk Agent Audit

Checking guests in and out of hotel answering any reports posed upon

Maintain the balance of cash drawers and daily cash deposits

Ensure safety of guests and fellow employees

Help organize office area

Confront and resolve guest inquires

Make future reservations for guests

Deliver astound customer service to members of the hotels organization

Schedule Employees

Supervise shifts

Additional Talents

Microsoft Office

Professional Glamour Photographer

Graphic designer (Adobe Photoshop, Illustrator, Flash)

Musician

Contact this candidate