T aisha R. Johnson

*** *. ******* **. #****

Starkville, MS 39759

Cellular Phone: 662-***-****

Email: t abjp5b@r.postjobfree.com or t abjp5b@r.postjobfree.com

E DUCAT ION

**** **** ***** * *** School West Point, MS 39773

• H igh School Diploma R eceived

2003-2004 Mary Holmes College West Point, MS 39773

• M ajor: Liberal Arts

2004-2007 M ississippi State University Starkville, MS 39759

• M ajor: Political Science

2009 -2010 University of Phoenix Online Phoenix, Arizona 85034

• M ajor: Psychology

WORK EXPER IENCE

T echnical Support Specialist Sitel Corp. Starkville, MS January 2005-August 2009

• Provided hardware/software solutions to customers for Dell Computers and T-Mobile

• Uploaded T-Mobile customers’ personal and account information

• Ut ilized the technical skills necessary to t roubleshoot hardware and software

p roblems with PDA cellular devices and Dell Computers

• Provided assistance to other agents (Level 2 Technician)

Sales/Customer Service Representative Saks Inc. Columbus, MS October 2004-

January2005

• P romoted customer service in order to ensure customer satisfaction

• Sold designer Jewelry

T utor Counselor/Team Leader U pward Bound Program West Point, MS June 2003-

January 2004

• Assisted High School Students with College Prep Work

• Counseled students on teenage related issues

S KILLS/ABIL I T I ES

• E xperienced with performing hardware repairs

• G reat multi tasking, communication, critical thinking and problem-solving skills

• Abili ty to work with a diverse group of coworkers under the pressure of strict

deadlines

• G reat computer and keyboard typing skills (Type 68 wpm)

• Able to use M icrosoft software programs

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