Manager Customer Service

Eybi Campos

**********@*****.*** . 832-***-**** . Houston, TX

PROFESSIONAL PROFILE

Targets: Operations Manager / Administrator / Communications Officer

A hard working and resilient professional more than 10 years' experience in

the areas of: operations management, administrative services, staff

training and management.

Background reflects a progressive career tract focusing on advanced study

in Corporate Communications coupled with solid professional skills.

Maintain positive attitude able to develop instant rapport with all levels

of staff. Highly adaptable with the ability to think outside the box to

resolve issues and avoid crisis.

Knowledge, Skills & Abilities

. Relationship Management . Responding to Controversy .

Mediating Employee Issues

. Staff Leadership . Customer Facing Support .

Optimizing Sales

. Driving Corporate Growth . Keen Eye for Detail .

Superb Interpersonal Skills

ACADEMIC QUALIFICATIONS

B.A. in Corporate Communications, Minor in International Business, Summer

2010

University of Houston (Central)-Houston, Texas

*Partially funded education by working full-time

Key Areas of Study: Communication Theory, Editing, Managing Crisis, Survey

Development, Business and Professional Communication, Organization

Communications, Public Relations, Public Speaking, The Art of Persuasion,

Digital Media and Writing, Rapid Response Deployment

PROFESSIONAL EXPERIENCE

Slicks Family Corporation, Houston, TX

03/2005-Present

Floor Manager

Waitress

Maintain full responsibility for the efficient delivery of frontline

support; oversee all Front-of-the House (FOH) operations for this fast

paced restaurant with annual revenues in excess of $1.2M. Directly coach,

train and supervise a staff of 11. Drive restaurant execution and

performance while building customer loyalty through a focus on the delivery

of superb customer service. Maintain an engaged team by demonstrating

initiative and leading by example.

. Store ranked #1 in performance out of 22 stores.

. Consistently ranked among the top 1% of performers - received multiple

honors and awards in recognition of sales performance. Created a new

benchmark of success for staff.

. Assist the General Manager with the administration and coordination of

key communications and reports.

. Provide performance feedback through informal communications, formal

performance reviews and goal setting.

. Help inform policy changes by functioning as a representative of all

floor employees to the general and upper management.

. Tasked with hiring and developing high caliber staff.

. Train and mentor staff on how to effectively communicate with and

engage patrons, up-sell services/products and meet corporate

requirements.

. Work closely with clients to schedule banquet events. Ensure accurate

customer billing for banquet events.

Demoss Physical, Houston, TX

02/1999-03/2005

Office Manager

Provided a variety of operations support functions for this fast paced

medical office including patient scheduling, arranging hospital admissions,

laboratory services, records management, and inventory management.

. Drafted correspondence, attentively listened to patient and vendors'

needs, provided clear and concise directions and identified resolution

to issues within authority. Maintained file management system; ensured

all information is up to date and stored in appropriate locations for

centralized access.

. Followed up with patient issues, addressed complaints with services

and records.

. Generated and disseminated key medical reports.

. Responded to 30-60 phone calls per day; delivered exemplary service by

using advanced telephone etiquette.

. Verified patient insurance, faxed & filed patient charts.

. Assisted doctors and nurses by translating English to Spanish and

Spanish to English with patients.

References furnished upon request

Contact this candidate