Customer Service Manager
Resume:
SEQUETTA MITCHELL
Opelika, AL *6804
Cell: 334-***-****
Email: abjp4d@r.postjobfree.com
OBJECTIVE: To obtain an entry level position in the field of counseling.
Summary of Qualifications:
• Solid experience that provides top level services to diverse consumers.
• Deep understanding of responding to challenging behaviors.
• Solid understanding of mental health.
• Excellent ability to use sound judgment, analyze behaviors, and develop evaluation skills.
• Superb ability to effectively communicate written and oral information in a manner easily
understood by consumers.
• Strong organizational skills, attention to detail and flexibility.
• Solid ability to work effectively with staff and other professionals in a high- intensity environment.
• Excellent skills in preparing and maintaining consumer’s records.
• Knowledgeable of crisis intervention techniques.
• Ability to maintain emotional stability to cope with human suffering, emergencies, and other
stresses.
• Remarkable ability to understand behavior within consumers and develop individual treatment to
implement goals and plans.
• Ability to observe, record behavior, reactions, and progress.
• Computer knowledge and excellent communication skills.
• Great ability to function well within multidisciplinary teams.
EDUCATION:
Troy State University, Phenix City, AL
Bachelor of Science in Psychology, May 2010
Relevant Coursework:
Social Psychology, Developmental Psychology, Psychology of Adjustment, Cognitive Psychology,
Principles of Counseling, Psychology of Learning, Abnormal Psychology, and Applied Behavior Analysis.
EMPLOYMENT HISTORY:
Accounting Clerk
January 2008-October 2008
Renaissance Montgomery Hotel & Spa @ Convention Center, Montgomery, AL
Performed duties in Information verification and analysis, report preparation, bank balance sheet and
account reconciliation’s, billing and collections. Posting, researching, editing, reimbursements, answer
phones, problem solving, process returned checks and email correspondence. Maintain papers and
computer files. Attend meetings, handle external and internal inquiries, approvals on cash/credit
accounts, maintain confidentiality and demonstrate professionalism at all times. Provided excellent
customer service to a diverse clientele. Coordinate and maintain implementation of corporate policies and
procedures. Proficient with Microsoft Word, Excel and PowerPoint.
Paraprofessional
January 2006-December 2007
East Alabama Mental Health, Opelika, AL
Supervised the care and assigned phases in training in consumer’s daily living activities, leisure time
activities, guidance in personal hygiene, and monitoring medication schedules. Assist with problem
resolution for concerns and complaints; provide counseling for persons in crisis situations. Ability to
exercise judgment, discretion and communicate program information to various socio-economic levels.
General knowledge of elope, behavior, episodic “preventative” interventions and the willingness to be
trained to handle these types of approaches. Maintain familiarity with each residents treatment plans and
ensuring the accurate implementation and documentation of goals. Provided transportation of clients in
recreational activities, medical appointments, and shopping. Responsible for routine care, menu planning,
and supervise meal preparations. Maintain crisis response capability and emergencies that require
professional intervention. Relate to residents in a manner consistent with program purpose and policies.
Make frequent rounds to observe residents and maintain written account of shift activity to discuss with
Program Manager. Maintain knowledge of medical or behavior problems. Complete paperwork in an
efficient and timely manner. Complete other duties assigned by Program Manager. Effective
communication verbally with the residents and effective relationships with residents of varying ethnicity
and social backgrounds. Effective oral and written documentations to maintain resident’s records.
Maintain diverse personalities, tactful, mature, and reasoning abilities. Maintain effective oral and written
communication skills and establish credibility by being decisive, assertive and persuasive. Knowledge of
resources available for the residents. Knowledge of utilizing electronic medical record systems. Proficient
in and demonstrate adequate computer skills. Knowledge with the HPAA privacy and security regulations
that govern disclosure of protected health information and follow procedures developed by the agency to
comply with those regulations.
Accounting Clerk
July 2000-December 2005
The Hotel at Auburn University & Dixon Conference Center, Auburn, AL
Verified and posts transactions to journals, ledgers and other records. Analyzes, investigates and corrects
accounting entries as needed. Performs reconciliation of complex transactions, calculate expenditures
and receipts, account reconciliation’s, billing and collections, balancing, resolve complex problem solving
and operate daily accounts. Prepare a daily income of revenue, compile data, bookkeeping, compute fees
and charges, and assist with month end closing. Performed a variety of administrative duties. Sorts and
files documents, and performs calculations. Coordinate and maintain implementation of corporate policies
and procedures. Assist with accounts payable, and monthly/yearly audits. Maintain confidentiality and
demonstrate professionalism at all times. Provided excellent external and internal customer service.
Researches files, policy, regulations, and documents to verify accuracy of accounts to determine credit
eligibility. Proficient with Microsoft Word, Excel and PowerPoint.
REFERENCES:
Maxine Jackson – Accounts Specialist
The Hotel at Auburn University & Dixon Conference Center, Auburn, AL
334-***-**** abjp4d@r.postjobfree.com
Kimberly Stinson – Residential Program Manager
East Alabama Mental Health, Opelika, AL
Tanesha Munnerlyn – Accounts Specialist
Renaissance Montgomery Hotel & Spa @ Convention Center, Montgomery, AL
678-***-**** abjp4d@r.postjobfree.com
Contact this candidate