Sales Customer Service

Raymond Clayton

***** *. **** ****** abjp3p@r.postjobfree.com

Scottsdale, Az 85255 602-***-****

Key Skills

. Typing skills - 55 wpm

. MS Office, Excel, Word and Publisher

. Proficient in QuickBooks

. Supervisory experience

. Experienced in managing finances

. Purchasing/Budgeting

. Experienced in teaching

. Very detail-oriented

. Worked with foreign diplomats

. Highly organized/Self-motivated

. Networking

. Excellent Communication skills

. History of meeting deadlines

. Team-oriented

. Thrives on being challenged

. Logistics

. Desire to learn from others

. Committed to surpassing expectations

Office Management

~ Experienced in preparing and proofreading detailed contracts.

~ Managed 8 to 10 employees at Kivel Campus of Care

~ Managed and trained new sales people for marketing department

~ Appling cost and price analysis techniques to evaluate proposals

in preparation for cost negotiations

~ Developed streamlined filing system and database to increase

productivity

~ Proactive in problem solving and implementing solutions

Marketing/Networking

~ Cultivated new accounts by marketing company product lines and

offering value-added services.

~ Evaluated changes in marketplace and industry to adapt marketing

plans accordingly.

Customer Service/Sales

~ Managed new and existing customer accounts by negotiating terms,

managing customer expectations, and resolving customer problems,

issues and concerns.

~ Developed a referral network to assist in increasing and

maintaining cliental.

Professional Experience

01/2009 - 01/2010 Infinity Hospice Care

Phoenix, Arizona

. Interviewed Doctors, Case Managers, Social Workers, Still Nursing

Facilities, Assisted Living Communities, and Group Homes on the needs

for patients who are in need of palliative care.

. Develop Relationships with Internal Medical Doctors, Oncology, and

Clinic for Chest Diseases.

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. Guidance for Patient with Alzheimer, COPD, and other related diseases

who were in need of additional supportive care.

. Achieve Goal each month of 7 to 8 referrals from doctor offices, and

group homes.

. Worked with Nurses to help admit patients who needed enrollment for

Hospice Care.

. Develop action plans for achieving a higher number of admits.

. Established the West Valley Territory, put together a action plan that

identify potential referrals for hospice care.

10/2007 - 11/2008 Community Sales Managers

Willow Creek Assisted Living Youngtown, Arizona

. Interviewed prospective tenants, completed all related paperwork such

as credit reports and recorded information to ascertain needs and

qualifications to reside in independent and assisted-living facility.

. Handled telephone and on-site traffic of prospective tenants,

presented size and layout of apartments, available facilities,

location of shopping centers, services available, and terms and

conditions of lease.

. Raised occupancy in one year from 65% to 87% by improving overall

apartment quality, improving advertisement, streamlining office

procedures and improving resident relations.

. Gathered and compiled current market and economic information to

prepare marketing plans and established a strong resident retention

program to maintain maximum occupancy.

. Processed financial spreadsheets of weekly revenue computations to

Property Manager.

. Raised occupancy from 65% to 87% by improving overall apartment

quality, improving advertisement, streamlining office procedures and

improving resident relations.

. Performed competitive market analysis and market trend reports.

. Processed and supervised building maintenance contracts.

. Supervised 3 employees with office administration functions.

. Managed crisis situations to bring resolutions.

07/2007 - 10/2007 Guest Services Representative

Marriott International Inc. Palm Desert, CA

. Guest greeting, registration and check-in procedures.

. Check departure folios; verify daily cash sheet and paper work of all

Representatives, ensuring all totals are accurate and posted properly

. Close and reset credit card system; update no-shows; run final night

audit and associated reports in Maestro TM Property Management Suite

program...

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. Receive guest requests and/or complaints and ensure that appropriate

actions are taken.

. Complete check out procedures, compute bills and collect payments and

adjustments as required.

. Balance and reconcile cash receipts

. Answer multi-line telephone system for new and existing guests.

10/2003 - 06/2007 Leasing Coordinator

Kivel Campus of Care Phoenix, AZ

. Interviewed prospective tenants, completed all related paperwork such

as credit reports and recorded information to ascertain needs and

qualifications to reside in independent and assisted-living facility.

. Handled telephone and on-site traffic of prospective tenants,

presented size and layout of apartments, available facilities,

location of shopping centers, services available, and terms and

conditions of lease.

. Raised occupancy in one year from 65% to 80% by improving overall

apartment quality, improving advertisement, streamlining office

procedures and improving resident relations.

. Gathered and compiled current market and economic information to

prepare marketing plans and established a strong resident retention

program to maintain maximum occupancy.

. Processed financial spreadsheets of weekly revenue computations to

Property Manager.

. Raised occupancy from 65% to 80% by improving overall apartment

quality, improving advertisement, streamlining office procedures and

improving resident relations.

. Performed competitive market analysis and market trend reports.

. Processed and supervised building maintenance contracts.

. Supervised 8 employees with office administration functions.

. Managed crisis situations to bring resolutions.

09/2002 - 10/2003 Marketing Director

Brown and Brown Insurance Phoenix,

AZ

. Developed strategic sales and marketing objectives.

. Established sales territories and quotas.

. Managed, budgeted and evaluated sales performances.

. Prepared bids on new and existing accounts to provide liability

insurance needs.

. Solicited Request for Proposals (RFPs) from desirable prospective

clients and writing proposals for new business; participated in

planning and presentation sessions.

. Developed marketing program and materials such as advertising, event

supports, mass marketing and on-line promotions.

. Built referral network to assist in the increase of client database.

. Assisted in implementing, sustaining and developing quality process

improvements that focused on operations and customer service.

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07/1998 - 09/2002 Senior Sales Representatives

Phoenix New Times Newspaper Phoenix, AZ

. Increased territorial sales by 400% in less than a 1-year time period.

. Secured and/or renewed existing orders by selling integrated

advertising programs and meeting publication deadline.

. Was nominated and awarded "Salesman of the Year" for two consecutive

years.

. Implemented and developed new training procedures incorporated in the

company's policy.

. Trained and supervised new employees on company's policies and

procedures.

. Developed and delivered oral and/or visual presentations, prepared

sales reports and letters, analyzed market for sales potential, and

developing new strategies.

. Advised and assisted advertisers with ad copy, and ad layout. Advised

on electronic submission of ads or ad elements. Assisted with ad

budgeting and effective ad merchandising.

. Prepared and processed contracts, credit memos, layout orders, art

requests and a variety of other associated paperwork to ensure the

customer's advertising needs were met in a timely manner. Resolved

outstanding issues that may have arose.

11/1993 - 05/1998 Athletic

Coaches

Kennedy High School Sacramento, CA

. Taught sports techniques, playing rules, strategies and playing

tactics.

. Conditioned athletes appropriately for activities requiring endurance,

strength and agility.

. Supervised and conducted practices and contests safely; supervising

locker rooms and buses.

. Taught sportsmanship, cooperation, work ethic and responsibility to

one's team.

. Monitored athletes' school attendance, grades and personal conduct.

. Responded to player injuries with approved first aid techniques.

. Managed uniforms, equipment and school facilities in a responsible

manner.

Educational Background

Upon Request

(Military experience listed on Page5)

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Military Key Skills

. Secret Security Clearance

. Supervised training office

. Worked with Foreign Diplomats

. Performed Maintenance & Repair

. PC construction

. Personnel and Human Resources

. Accounting & Finance

. Networking

. Administrative functions

. MS: Word, Excel, PowerPoint

. Army computer Systems

. Logistics & Supply

. Economics and Accounting

.

Military Work History

03/1977 - 05/1991 Personnel Administrative Specialist

US Army SGT/E-5

. Supervised performance of administrative functions.

. Reviewed and edited correspondence prior to release, submission for

signature, or other disposition.

. Conducted periodic review of files to ensure proper filing of

correspondence was accomplished.

. Planed and organized office operations to include publications and

forms administration and office administrative procedures.

. Wrote office SOP, job descriptions, and directives, determines

requirements for office equipment, supplies, and space.

. Created plan layout of office space and equipment.

. Requisitioned, received, inventoried, and signed hand receipts for

office equipment.

. Coordinated administrative activities with other foreign diplomats.

. Established mail delivery routes and schemes and arranged for pickup

of distribution by messengers.

. Served as custodian of classified documents. Signed receipts for logs,

inventories, files, and secured classified documents.

. Prepared documents for destruction or other disposition.

. Ensured proper accountability of documents based upon degree of

classification.

. Verified completeness and accuracy of subordinates' work, computations

and records.

. Evaluated subordinate job performance and conformance to Army

regulations, recommended appropriate personnel action when necessary.

. Trained subordinates' on proper work and safety procedures and unit

policies and procedures.

DD Form 214 Available upon request

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