Customer Service Sales
Resume:
Nastasha S. McLaughlin
Colorado Springs, CO 80916
Tel: 719-***-****
***********@*****.***
Objective
Seeking an employment opportunity with a growing company in which I can
commit myself to accuracy and excellence and develop myself professionally
and personally to maintain continuous success.
Education:
. Sierra High School, Colorado Springs, CO
Obtained Diploma 2000
. Colorado Technical University
Currently attending full time to obtain Bachelor of Science in
Advertising and Digital Media Design
Skills
o Customer Service
o General Office Equipment
o Multiple Phone Lines
o Appointment Scheduling
o Typing: 60+ wpm
o All Windows Operating Systems (Microsoft Word, Excel, Access, Outlook
2007)
o Very Organized and detail-oriented
Experience
Coast IRB, LLC - Colorado Springs, CO August 2008 - July 2009
Sites Service Specialist
. Reviewed site submissions
. Prepared correspondence and reports as needed
. Performed and assisted primary publishing of site approval documents
and consent forms
. Performed first level quality control function on published documents
. General office duties to include faxing, Xerox, scanning, e-mail and
telephone correspondence
Shelter Insurance - Colorado Springs, CO August 2006- July 2008; December
2001-September 2003
Receptionist
. Answered multiple-phone lines
. Sent and received faxes
. Extensive data entry
. Appointment setting
. General front office duties
Deluxe Pinpoint - Colorado Springs, CO September 2003-June 2006
Customer Service/Sales
. Access to confidential bank and small business information
. Produced Powerpoint Presentations delivered in mass e-mail to entire
call center
. Maintained and exceeded sales quotas and stats and excelled to higher
sales levels based on performance
. Maintained excellent rapport with customers with complete follow-up on
all projects
. Received "kudos call" awards for excellent customer service
**07/2009 - Present - Providing childcare
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