*** ********* ***

*** ********* *** ******, ** **641

Leander, TX 78641 Cell: 512-***-****

DawnGrissom17@aol.c

om

Dawn Grissom

Objective

Mature, motivated, intelligent

professional that offers exceptional

customer service, leadership and

organizational skills. Computer

literate with knowledge of MXSP,

Excel, Word and Power Point programs.

I am seeking a career that offers me

growth potential, flexibility and

benefits in a fun yet educational

atmosphere. One that allows me the

ability to carry out administrative

and management duties while being

proactive to customer service, sales

building and retention opportunities.

Experienc July 2007 - Present

e Service Customer Rep / Cooking

Connection Chef

Provides customer service by

answering product-related questions

and assisting with item location and

product sales.

Maintains standards for loss

prevention, safety, inventory control

and sanitation.

Checks quality of product, coaches

and trains on creating new recipes

while demonstrating suggestive

selling techniques.

TARGET-LEAD & DEVELOPS A FAST, FUN &

FRIENDLY TEAM

SUPPT.S & TRNS TM MEMBERS

MNTNS CLN WK ENVIR

COACH & EVAL TM MEMB.S

PROV CLR DIR & DELEGATE WK AS NEEDED

RVW TM MEMB PERFORMANCE

MNGS TM SCHED & CHKOUT TRAFFIC

ACTS QUICKLY TO RESOLVE GST CONCERNS

October 2005 - May 2007

Washington Mutual Austin,

TX

Assistant Financial Center Manager

Assisted with all store procedures

including hiring, training, coaching,

scheduling, ordering and overall

operational support.

Established, developed and maintained

sales production by utilizing outside

sales expertise, telemarketing and

outstanding customer service

techniques for a new financial center

store opening.

Ensured staff development while

meeting and exceeding sales goals,

store production and community

service projects.

August 2003 - August 2005

Bank of America Austin, TX

Personal Banker / Loan Officer /

Teller Coordinator

Established, retained and deepened

customer relationships via a variety

of effective sales techniques,

outside marketing and exceptional

customer service.

Responded to customer inquiries,

resolved issues while referring

cross-sell opportunities via in depth

product knowledge.

Promoted and sold various products to

increase revenue and exceed

individual sales goals utilizing

friendly rapport building while

ensuring customer retention with

professional, accurate and timely

transactions.

December 2001 - December 2002

Sterling Market & Bakery Austin,

TX

Multi-Unit Director

Managed two-gourmet deli/ bakery and

catering services.

Hired, scheduled and supervised staff

for store organization and guest

relations while increasing sales

volume.

Coordinated all purchasing, inventory

and cash handling for all catered

events while incorporating my graphic

design skills and personal artistic

touches.

May 2001 - October 2003

Carrabba's Italian Grill

Austin, TX

Lead Server / Trainer / Bartender

Full-time and part-time team member

dedicated to large parties, off-site

catered events and nightly server

checkouts.

Coordinated all server training for

new staff and new menu rollout items.

Team leader for holiday and special

event venues.

September 1997 - May 2001

Darden, Inc.

Birmingham, AL

Beverage Hospitality / Service

Manager

Managed staff and guest relations by

focusing on attention to detail.

Prepared team to empower themselves

with good judgment while living the

core principles and beliefs.

Coordinated all banquets, meetings

and employee events by providing

proper focus on operations and

offering quality customer service

experiences.

Education 1985 - 1992 Auburn University

Auburn, AL

Visual Art/Graphic Design

1983 - 1985

Jefferson State

Birmingham, AL

Academic/Commercial Art

Interests Teaching, training, coaching, art,

music, dance, swimming, cooking,

catering events, organizational and

community service projects.

Tips My strengths lie within any type of

coaching or training duties,

outside/inside sales, marketing and

public relations as well as event

planning, systems regulations and any

type of organizational duties.

Contact this candidate