Customer Service Representative
Resume:
La'Kia Young
Cary, NC *****
abjp1n@r.postjobfree.com
Objective
To obtain a position that will enable me to utilizing my customer
service and office support skills & experience to make a positive
contribution to your organization
Experience
2007-2010 Centralized Showing Service
Raleigh, NC
Customer Service Representative
. Made outbound and answered phones calls for realtors to set
appointments to show homes for sale
. Spoke with sellers to confirm appointments made by realtors
2006-2007 ACS
Cary, NC
AT&T GBP Billing Disputes Representative
. Investigated billing disputes from domestic companies about
wrong rates,
discounts, and disconnects
. Answered phones calls from customers and account executives,
retrieving
investigational information and updating them on billing disputes
. Organized two special projects: CSG account - calculated and
manually put the credits and debits in biller system; Bait account -
manually corrected credits in biller system
. Kept a excel spreadsheet of all closed dispute
2004-2006 The Centers for Quality Teaching and Learning
Raleigh, NC
Administrative Assistant
. Ordered, distributed, and maintained office supplies.
. Scheduled travel arrangements for employees
. Coordinated required materials by purchasing, printing,
copying, binding, laminating, and packaging for workshop kits
. Recorded checks for deposit in Microsoft Access
. Prepared certificates for participants in Microsoft Publisher
2003-2004 VA Employee Education System
Raleigh, NC
Program Assistant/Receptionist
. Answered multi-line phone system.
. Organized material for conferences
. Proofread and edited documents in Microsoft Word
. Transcribed recorded telephone conferences
2003 Dr. Thomas Prebeck, Chiropractic
Durham, NC
Receptionist
. Greeted patients in an front office setting
. Answer multi-line phone, operate fax and copy machine
. Scheduled patients for their next appointment
. Utilize PC to enter and retrieve patient data and verify
insurance
2002 Triangle
Transit RTP
, NC
Customer Service Representative
. Responded to customers to give information and solutions to
basic customer inquiries, problems, and concerns over the telephone
. Distributed bus schedules to customers by mail
. Maintained inventory of bus schedules
2001 All Star,
SSMG
Raleigh, NC
Dispatcher
. Entered incoming service calls in tracking system and closed
out completed calls
. Communicated with technicians via telephone and pager system to
answer inquiries and provide information
. Enter all service calls in Microsoft Excel for weekly and
monthly reports
2000-2001 PPD
Raleigh, NC
Customer Service Representative
. Performed data entry function by entering client information,
to qualify people for clinical trial studies
. Made outbound calls to potential clients who rolled over to
voicemail
. Documented all paperwork made for referrals to doctors
1998-2000 EDS
Morrisville, NC
Telemarketer
. Communicated with new and existing residential customers to
sell telephone features
Corresponded with potential business clientele to advertise new long
distance
Education
Wake Technical Community College
Raleigh, NC
. 20 credits earned in General Education
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