High School Management

Fernando

Rodriguez

915-***-**** (cell phone)

abjp1k@r.postjobfree.com

**** *** ** ******

Age: 28 years old (21 of December of 1981)

Marital status: Single

OBJECTIVE:

To obtain a position in the business environment by offering quality and a

good performance in all of my working activities.

EDUCATION:

*Computer Systems Engineer. Bachelor degree

ITCJ ( Instituto Tecnol gico de Ciudad Ju rez ) August 1999 - December

2004

WORK EXPERIENCE:

EDS a Hewlett Packard company Juarez, Chihuahua, Mexico

May 2005 - July 2010

HP - Delphi RDM Remote desktop management

After 2 years working for the 1st level Delphi helpdesk I was moved to the

RDM group, as part of the 2nd level support technicians I gave IT support

on a more technical level performing software \hardware installations,fixing software errors, windows OS, managing users accounts and computers

on active directory, data backup for end users, helping the team by

doing quality reports to provide training to the 1st level people to reduce

errors, incident management and resolution for end users, also provided

network support,Microsoft office support that includes Outlook, excel,

word, power point, also taking a part as a backup team leader for my team

when the team leader was not present.

I was also a part of the team that certified in ISO 9000.

HP - Delphi Helpdesk

My first job at HP was the Delphi Automotive Helpdesk, I worked as a 1st

level agent taking telephone calls from Delphi employees to resolve IT

requests, to create trouble tickets and route those tickets to the

appropriate team which in the end would resolve the problem for the user

and to provide technical and company information . Also provide

information to Delphi suppliers and helping other teams to locate users or

escalating high priority issues.

As part of the Helpdesk I was named SME (subject matter expert) helping

other co workers and new employees in their doubts and issues during the

day, also I was moved to a team in charge of Unix OS requests in which I

created special requests for Unix, Linux workstations, manage Unix

accounts and escalated workstations critical problems.

COBACH # 6 ( Colegio de bachilleres # 6 ) Local High school Juarez,

Chihuahua, Mexico

In this Juarez local high school I performed my social service and

professional service from school, I helped in the remodeling of the

computer laboratory removing all of the hardware and equipment and

installing the new one, that included 70 desktop computers, 5 printers, network connections and all of the students chairs, also after that

helped with the network, printers and computers maintenance for more than

1 year, assisted student and teachers with their IT questions and problems

also.

SKILLS

* Customer assistance.

*Bilingual.

* Analytical person.

*Willing to learn new technologies and working procedures.

*Incident management and resolution (manage trouble tickets from users).

*Quality management.

*System Administrator.

*Microsoft Office support (Word, Excel, Power point, Outlook)

*Network Skills.

*Active directory (computer and accounts management).

*Internet Explorer.

*Technical skills associated with PC (Changing or installing PC cards,printers, scanners, software, etc)

*Ability to work with other team members.

*Ability to troubleshoot problems.

*Ability to Multitask.

* Investigation and document creation.

* Remote desktop management.

*Computer corrective \ preventive maintenance.

Contact this candidate