Customer Service Sales

OBJECTIVE

Seeking a position where I work with people to contribute to a

successful non profit organization or team while earning the

opportunity to make a difference.

WORK HISTORY

Meeting Coordinator, Meetings & Incentives

Sun Prairie/Caledonia, WI 2007 - present

Build relationships with clients while working to understand their

specific needs such as; budgets, pre-planning, contracting, audio

visual, agendas, timelines, food & beverage, travel etc. Have the

ability to react quickly & positively toward unexpected and unplanned

situations while managing people. Thorough knowledge of Microsoft

Word, Excel and StarCite, a web based registration program.

Freelance Customer Service Training & Consulting

Ongoing

Work with companies to enthusiastically train hospitality employees on

customer service, along with consulting within the sales & operation

departments.

Sales & Catering Assistant, Marriott Madison West

Middleton, WI 2006 - 2007

Answer & direct incoming calls, tour potential clients, open &

distribute mail, create reports using Excel

and Delphi. Create in house marketing materials including sales

materials and mass marketing pieces.

Sales Manager, Radisson Hotel

Madison, WI 2003 - 2006

Started out as Reservation Manager, certified hotel "Yes I Can!"

trainer, various HR positions. In 2005 I took a position with the

Sales department. Responsibilities included network and sales calls

within the community & greater area to generate new business

(meeting/events or sleeping rooms). I also attended/hosted trade shows

on behalf of the company, qualified prospects, tour & contracted

corporate meetings and weddings. Create contracts, heavy use of

Microsoft Word, Excel and Fidelio. Member of MPI, WSBA, WSAE, & GMCVB.

Opening Sales Coordinator, Hilton Garden Inn

Wisconsin Dells, WI 2004

Inside sales, group contacts, book meeting space & sleeping rooms,

create packages, payroll, new hire, accounts payable, back up FOM.

This position was temporary to help open up the hotel.

Office Service Assistant Supervisor, Stafford Rosenbaum LLP

Madison, WI 2002 - 2003

Hire, supervise and coordinate a staff of 8-10 people in running the

day to day tasks of a fast pace Law Firm. Included in my duties was

inventory management for the entire office and budget development for

the staff.

Front Office Manager, Hawthorn Suites

Madison, WI 2001 - 2002

Assisted with the opening of the hotel. Oversaw a staff of 15 people

in the running of the front desk.

Sold rooms, answered and directed phone calls, took reservations, and

handled customer service.

EDUCATION

Moraine Park Technical College, Fond du Lac, WI

Associate Degree: Marketing - May 2001

Internship: Madison Radio Group (Clear Channel Radio) - 03/00 - 03/01

Course Work: *Merchandising Management, *Promotion, *Marketing,

*Computer Concepts

& Literacy, *Marketing Information Management, *International

Marketing, *Desktop Publishing, *Advertising, *Marketing Principles,

*Quality Assurance/Customer Service, *Supervision

Continuing Education:

Leveraging Legal Knowledge During Contract Negotiations - Workshop

Conflict Resolution in the Workplace - Workshop

MPI - Meeting Professionals International (WI Chapter) attend regular

meetings and education days.

ORGANIZATIONS & AWARDS

. 2008 - Recipient of MPI Professional Grant Award ($500)

. 2007 - Present - Founder & Organizer of "Annual Drag Down Cancer

Comedy Benefit"

. 2006 - 2010 MPI Wisconsin Member & Volunteer

. 2006 - 2007 GMCC (Greater Madison Chamber of Commerce) Ambassador

. 2005 - Present Relay for Life Committee member (American Cancer

Society)

. 2004 - September - Employee of the Month -Hilton Garden Inn - WI

Dells

. 2003 - May- Employee of the Month -Radisson Hotel Madison

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