Customer Service Technician

STEVE CRAIG SIGAFOOSE

**** **** ***** ***** (***)

***-****

Kingston Springs, TN 37082 abjp00@r.postjobfree.com

COMPTIA A+, NETWORK+, and SECURITY+ CERTIFIED IT TECHNICIAN

Offering Excellent Customer Service Skills and Business Experience

SOFTWARE / OPERATING SYSTEMS

Windows 9x • Windows 2000 • Windows XP • Windows Vista

Windows Server 2000, 2003, and 2008, Virus & Firewall Software

Microsoft Word • Excel • Outlook • Visio

Adobe InDesign • Photoshop • Illustrator • Acrobat • QuarkXPress • Canvas

COMPUTER SKILLS

• PC Troubleshooting, Maintenance, and Repair

• LAN/WAN/WWAN Networking Installation and Troubleshooting

• Hardware and Software Installation and Problem Resolution

• Setup, Maintenance, and Installation of Printers and Workstations

• Familiarity with Apple Macintosh Software Products and Installation

EDUCATION / CERTIFICATIONS

A+ Certification (CompTIA) (2008)

Scored 875 out of 900 on Certification Exam.

Network+ Certification (CompTIA) (4/2010)

Security+ Certification (CompTIA) (10/2010)

New Horizons Computer Learning Center – Nashville, TN

A+ Essentials, IT Technician, Network+, Security+

Nashville State Technical Community College – Nashville, TN

Associate of Applied Science Degree (Graphic Design Concentration)

GPA 4.0 • Graduated with Highest Honors • Phi Theta Kappa Honor Society

EMPLOYMENT SUMMARY

Freelance Computer Repair Technician (2009 – Present) Nashville, TN

Computer repair including the following:

• Changing out hard drives on HP laptops and upgrading RAM.

• Changing out corrupted CD Drives on Dell laptops and repairing drivers.

• Upgrading RAM on Apple Macintosh eMac running Leopard X 10.5.

• Reinstalling system software on Dell desktops running Windows XP to repair issues.

SA IT Services (2009) Nashville, TN

Model Bank • SV1 & SV3 Technician

• Identify, locate, and plot all Model Bank equipment on a floor plan (work stations, printers, servers, etc.).

• Change out all workstations, printers, fax/copiers, validators, and mic readers at Bank of America locations.

Freelance Graphic Designer (2000 – 2008) Kingston Springs, TN

Consulted with recording artists, publishers, and songwriters, analyzed needs, and designed marketing materials.

Vanderbilt University & Medical Center (2007) Nashville, TN

Temporary Office Support for Medical Special Events and Department of Finance

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