Real Estate Customer Service

HEATHER P. WHITFIELD

*** ***** ******

St. George Island, FL 32328

Home 614-***-****

*****************@*****.***

EDUCATION

Florida State College of Law

Tallahassee, FL

Juris Doctor, May 2010

Passed the Florida Bar and authorized to be sworn in.

Otterbein College

Westerville, OH

Master of Business Administration, April 2005

Berry College

Rome, GA

Bachelor of Science, Biology, December 1996

EXPERIENCE

Chase Manhattan Mortgage Corporation Columbus, Ohio

Home Loan Direct Closing Analyst

October 2002 - August 2007

Prepared closing documents in an effort to facilitate real estate closings

for new and existing customers. Improved customer service by providing

clients and vendors with accurate information. Lowered the number of

rescheduled closings, reduced the age of the portfolio, and increased

process efficiency.

Real Estate Owned (REO) Closing Specialist

2001 - September 2002

Direct contact with Title Companies, Attorneys, and Realtors to ensure

timely real estate closings of foreclosed homes in twelve states. Improved

relationship with key vendor by resolving outstanding issues and processing

closings in a timely manner. Reduced age of closing portfolio and lessened

amount of money needed to maintain REO portfolio.

Real Estate Owned (REO) Senior Analyst

2000 - 2001

Monitored, coordinated, and submitted lists of properties to investors for

possible bulk sales of foreclosed homes. Improved relationship with the

New Jersey office by providing accurate and detailed information concerning

the properties available for multiple bulk sales. Increased communication

with Post-Foreclosure department to verify accuracy of information provided

for files entering the REO department. Improved communication with title

analyst to determine the accurate title status of each file. Tracked each

file entering the REO department accurately and efficiently.

Real Estate Owned (REO) Analyst

May 1999 - 2000

Assisted REO Property Manager during marketing process of REO properties.

Reduced the amount of time needed for listing preparation by interviewing

and selecting competent Realtors. Identified value discrepancies to ensure

that the REO property manager could make an accurate suggestion to

investors concerning the list price of the homes. Shortened the time

necessary for the eviction process by providing eviction attorneys with

requested information in a timely manner.

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