Customer Service Supervisor
Resume:
Kevin Lysen
Lakewood, CO *****
Date Available For Employment: 9/1/2010
Education
Pacific Lutheran University - Tacoma, WA USA
Standing: Senior
Pursuing: Bachelors in Political Science
Intended Graduation Date: 12/2010
9/2004 to 1/2006
Shoreline Community College - Shoreline, WA USA
Standing: Did Not Graduate/Transferred
Pursuing: Bachelors in Undecided - Premajor
Employment History
9/2007 to 5/2009
Pacific Lutheran University Multimedia Department - Tacoma, WA USA
Multimedia Technician/Desk Worker/Supervisor
Supervisor: Amy Robbins
Contact Phone: 253-***-****
Job Description: As a technician, I ran the various audio systems around
campus for events ranging from small lectures to large scale concerts.
As the desk worker, I was in charge of setting up equipment and event
bookings, customer service, and tech help in person, around campus, and
over the phone. I was also an on-call supervisor to train and
troubleshoot for the new employees.
Skills Used:
.
Communication (with customers and coworkers)
.
troubleshooting (equipment malfunctions, recording software, database
program)
.
leadership (training new employees, being a good role model employee)
.
working under pressure (deadlines, unexpected equipment problems)
.
flexibility (last minute requests from customers, changes in event
setup)
Duties Performed:
.
Set up audio systems around campus and change setups.
.
Run the sound board during events to the specifications of the requestor
and those involved in the event.
.
I trained new employees to set up, understand, and run sound.
.
I was on-call in order to troubleshoot unexpected problems by other
techs. I was also on-call in case assistance was required in person for
an event that was unexpectedly larger, more challenging, or
malfunctioning.
.
At the desk, I checked out and troubleshot equipment, scheduled events
using our database program, checked equipment availability and
inventory, answered the phone to troubleshoot/schedule/transfer calls,
assist students and staff at the video editing stations, and maintain
the desk area by cleaning and straightening up.
Achievements During This Employment Period: Supervisor promotion
This Position Ended Because: I finished up my classes at Pacific
Lutheran University and moved, so I could no longer work an on campus
job.
6/2007 to 8/2007
3/2010 to 6/2010
Everett School District Maintenance Department - Everett, WA USA
Grounds Keeper, Maintenance Worker
Supervisor: Gary Jefferis
Contact Phone: 425-***-****
Job Description: This was a summer position with the Everett School
District Maintenance Department. I worked as a grounds keeper, as well
as a part time custodian, maintenance worker and mover. These jobs
included weed whacking, mowing lawns, driving utility vehicles and dump
trucks, cleaning floors/desks etc. at schools, and moving furniture from
school to school.
Skills Used:
.
Ability to wield various grounds keeping equipment such as weed
whackers, lawn mowers, tractors and chainsaws.
.
Truck driving. Utility vans, dump trucks, passenger vans etc.
.
Team work. We were set up into teams in order to maintain the most
efficient use of our time.
.
Leadership. I was unofficially designated the 'summer crew supervisor,'
so I was a regular driver, a trainer, and a motivator.
Achievements During This Employment Period: I was designated the "summer
crew supervisor."
This Position Ended Because: It was only a summer job.
Lowe's- Mill Creek, WA USA
Lumber Customer Service Associate
Supervisor: Clint Schlutz (lumber department supervisor)
Phone: 425-***-****
Job Description: I had a wide range of responsibilities at this job
including but not limited to: Working with customers to find the right
product for their needs, maintaining the lumber department by stocking
and cleaning, helping customers load and unload their vehicles, and
locating merchandise for customers while using the Lowe's computer
system.
Skills used:
-Computer and software
-customer service
-communication
-organization
-cleaning
Skills
Office Skills & Software
. Microsoft Excel (Level 1: Proficient)
. Microsoft PowerPoint (Level 1: Proficient)
. Microsoft Word (Level 2: Advanced)
. Typing (Level 2: Advanced)
Foreign Languages
. German (Level 1: Basic Speak Only)
Computer Operating Systems
. Windows OS (Level 1: Proficient)
Activities/Affiliations
Other
1. PLU/Shoreline Community College Concert Band
Description: The bands that I played in met 1 to 3 times a week, and
were a great opportunity for me to work with other people and practice
organizational skills.
Actively Participated: 18 hours per month
Dates Of Involvement: 9/2004 to 5/2009
Duties or Responsibilities:
Lots of practice
Group sectional work (social cooperation)
Focus, the whole band relies on each other to be productive and
effective.
Professional References
Amy Robbins - Lutheran University Multimedia Services Coordinator,
Pacific Lutheran University Multimedia Department
Phone Number: 253-***-**** (Multimedia Services Front DeTsk) (253)
535-3084 (Work Cell)
Email Address: abjozq@r.postjobfree.com
Professional Relationship: 9/2007 to 5/2009
Description/Notes: Amy was my supervisor for almost 2 years as the
Multimedia Coordinator while I was working for the Pacific Lutheran
University Multimedia Department. Amy is my longest running boss,
therefore very aware of my work habits, capabilities and personality.
Megan - Human Resources, Lowe's Home Improvement
Phone Number: 425-***-****
Professional Relationship: Human Resources at Lowe's.
Description/Notes: Lowe's policy is that Department
Supervisors are not
supposed to be references for former employees, therefore it is
the responsibility of Human Resources. Megan is the closest
thing to getting my supervisor's input. I was well liked and
trusted by my department supervisor, Clint Schlutz, and I am
sure Megan would be able to pass on information from him about
my track record.
Travis Pagel - Pacific Lutheran University Multimedia Head
Supervisor
Phone Number: 253-***-****
Professional Relationship: Travis is the head supervisor for
the Pacific Lutheran University and was one of my bosses while I
was a supervisor in the department. He is very knowledgeable of
my strengths and weaknesses, along with my work habits and
attitude.
Contact this candidate