Customer Service Administrative Assistant

Tobammonique Sahib

**** ******* ***** ** #**. Norfolk, VA 23513.757-***-****.

Qualifications Profile

Skilled Administrative Assistant with five years of experience providing customer service

and a full range of general administrative support.

Administration: P rovide outstanding administrative support to management of varying

sizes. Exceptional wri ting and proofreading skills. Continually project positive, professional

i mage.

Customer Service: Serve as initial point of contact for chairmen of various educational

i nstitutions and business partners via telephone and email. Efficiently schedule

appointments and functions.

Technical Skills: P roficient with M icrosoft Office to include Word, Excel, and Outlook.

T yping speed 50 gpm, 10-key proficiency with superior accuracy.

Key Strengths: Skilled at multi tasking and producing accurate results quickly. Ent rusted

by management with confidential materials. Fast learner with strong work ethic and

p leasant personality.

Professional Experience

M ili tary Credit Services Norfolk, VA (07/2009-present)

D ealer Account Representative

• Routed calls from high-volume multi-line system

• Scanned/packaged loans for final audit

• Prepared loans for purchasing

• Closed loans in-office with clients

• Maintained database t racking the destruction of paperwork in compliance with

company policy

• Maintained relationship with various companies to recruit customers

• Received and entered customer applications via phone, email, and fax

• Performed general office functions such as filing, sorting, and copying documents

O ffice Team Norfolk, VA (05/2008-08/2008)

Office Assistant, Capital Concrete

• Provided price quotes via fax and email

• Performed wide ranging office functions such as updating product and supply

i nventory and maintaining customer files, invoices, and delivery tickets

• Assisted in making long overdue corrections to various filing and sorting errors

Sunbelt Temporaries and Contract Services Virginia Beach, VA (02/2006-03/2008)

Administrative Assistant

• Served as first point of contact, routing calls from a high volume multi-line phone

system

• Assisted prospective employees with application process, and prepared documents

for pre-employment drug screens

• Conducted criminal background checks, and assisted staffing coordinators with

recruiting to fill client orders

• Ent rusted with the responsibility to oversee t raining of prospective employees for

clerical and banquet serving positions

• Ent rusted with responsibility to keep the company in compliance with federal and

s tate laws regarding new employee identity verification and discrimination laws.

Education

A.A.S Registered Nursing, Medical Careers Institute, Virginia Beach, VA (01/2010-Present)

Professional Certification

Essentials of Managing the Front Desk (2007)

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