Customer Service Sales
Resume:
Joanne Zamonas
**** ****** **** *****, ******** Springs, Co 80951
E-mail: ********@*****.***
Objective
A challenging position providing an opportunity to apply my outstanding
Receptionist, Administrative Assistant, Customer Service, and attention to
detail skills for a people-oriented company.
Profile
. Currently working as a self employed demo Leader at Fort Carson and
Peterson AFB commissaries.
. Self-motivated to effectively coordinate daily office functions.
. Familiar with computer operation.
. Excellent organization and communication skills.
. Experience in working with a diverse customer population.
. Enthusiastic and cooperative.
. Over twenty years of Customer Service experience
. Extensive experience handling diverse responsibilities including
scheduling and coordination
Career History
Mailroom Specialist
09/2006-03/2009
Verizon-Ricoh Affiliated, Colorado Springs, Co
. Receptionist for Mailroom/Warehouse
. Efficiently Provided mail service in a 765,000 Square Ft. facility.
. Coordinated incoming mail, disperse inter-building correspondence
in a timely manner.
. Experienced with Fed-Ex shipping software.
. Captured daily and monthly data for reporting.
. Effectively operated company switch board with multiple phone
lines.
. Completed filing of company documents on a daily basis.
. Managed courier services and shipping/receiving.
. Research and account for certified, registered, and express mail.
. Responsible for office supply procurement.
Florist
12/2003-09/2006
ABC Bouquet/Petals Inc., Colorado Springs, Co
. Managed a busy florist shop in charge of merchandising, sales, marketing,
customer service, inventory, budget, payroll, and vendor relations, as
well as the management of four sales associates.
. Created Floral designs for weddings, funerals, retirements, and store
designs.
. Recognized and rewarded by Management for increasing sales by 400% from
the previous year.
. Maintained company financial records and performed multiple office tasks.
. Recognized and rewarded by Management for providing excellent service to
the customers.
. Trained staff in sales, customer service, product knowledge, floral
arrangements, and merchandising.
. Purchased inventory on bulk and in advance to meet customer supply and
demand during peak seasons.
. Established a loyal business and strong community presence with consumers
and businesses.
. Ensured the on-time preparation and delivery of large orders for
weddings, graduations, and funerals.
. Generated extensive business through word-of-mouth advertising and
business referrals.
Independent Sales/Merchandiser
04/1999-08/2001
Colorado Star Growers, Colorado Springs, Colorado
. Supplied quality inventory to Home Depot, Wal-mart, Eagle Hardware
and Home Base.
. Purchased inventory to meet customer supply and demand during peak
seasons, including tracking of sales.
. Designed spectacular window displays year round and during holiday
seasons to attract new business.
. Compiled weekly and monthly reports for the corporate office.
. Worked with customers on a daily basis to achieve their goals.
. Planned store space to maximize placement and visibility of high-end,
best-selling product.
Telecommunications Specialist
United States Air Force, RAF Upper Heyford England UK
. Telecommunications-Air traffic controller.
. Achieved top secret clearance.
Software Skills
. Proficient in Microsoft Word, Excel.
. Knowledgeable in the use of Windows XP, Internet and basic computer
applications.
Contact this candidate