KAREN DONOVAN

**** ******** *****, ***. *, Raleigh, NC 27615 abjoxg@r.postjobfree.com

707-***-****

SUMMARY OF QUALIFICATIONS

. Eight years of office experience including data entry,

preparation, and processing; Administrative Assistant duties;

customer service; telephone interviewing; field research

. Performed secretarial duties at a publishing company and was

assistant to VP Director of Circulation; also responsible for

the administrative needs of entire Circulation Department (about

thirty people).

. Acted as primary subscriber service contact for ten magazine

titles and assisted in the preparation of monthly circulation

reports (using Lotus).

. Worked as data entry operator in insurance accounting division.

. Worked directly with insurance agents to process property

endorsements in a timely manner.

. Emailed daily field research results to main office; routinely

shipped research findings via Fed-Ex.

. Acted as front desk coordinator for resort spa; responsible for

immediate needs of guests, members, and coworkers; answered

telephone; scheduled and confirmed appointments.

COMPUTER AND MEDICAL OFFICE SKILLS

. Advanced level knowledge of Microsoft Office programs including

Word, Excel, Access, Power Point, Outlook, and Publisher.

. Able to accurately type 65 words per minute.

. ARMA Filing

. Proofreading and Editing

. Able to code medical procedures and treatment data utilizing the

CPT, ICD-9, and HCPCS

. Proficient in Medical Terminology

WORK HISTORY

2009-present Massage Envy, Massage Therapist, Raleigh, NC

2009-2010 The Umstead Hotel and Spa, Massage Therapist, Cary, NC

2003-2009 Meadowood Health Resort, Massage Therapist, St. Helena, CA

2003-2004 Meadowood Health Resort, Spa Desk Coordinator,

St. Helena, CA

2001-2003 Calistoga Oasis Spa, Massage Therapist, Calistoga,

CA

2001. Zenrin, Co., Ltd. (navigational software), Field

Researcher, Burlingame, CA

EDUCATION

2010 Wake Technical Community College, Certified in Medical

Terminology I and II, Medical Coding I, HIPAA, and

OSHA

2008-2009 Napa Valley Adult Education, Completed Computer & Business

Applications Program

1992-2003 School of Shiatsu and Massage, Completed Advanced Body

Therapist Program (1000 Hours)

1985. Kean College of New Jersey, Majored in Music

Performance

1980-1984 Union County College, A.A. degree in Liberal Arts

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