Project Manager Management

Deborah K. O'Rear

*** ******** ****** ****

Knoxville, TN 37924

Home: 865-***-**** abjox8@r.postjobfree.com Cell: 865-***-****

SUMMARY

Results-oriented business professional with key strengths in management,

scheduling, training and problem resolution. Possesses exceptional

organizational skills coupled with the ability to manage multiple

priorities in high-volume, fast-paced environments.

. Establishes, plans and reaches priorities.

. Exercises discretion with sensitive information.

. Communicates effectively through written and verbal skills.

. Requires little or no direction but enjoys the productive results of

partnerships with key management.

COMPUTER SKILLS

Multiple EDI transaction sets

Various flavors of UNIX - HP / ux, DG / ux, and AIX

Working knowledge of multidimensional databases

Detailed experience with most Microsoft packages

PC operating system and networking

EXPERIENCE

COVENANT HEALTH, a Humana Affiliate, Knoxville, TN 2003 - 2010

Business Analyst, IS EDI Team

Oversaw various system projects of a highly complex nature. Formulated and

defined project scope and objectives based on user needs and a thorough

understanding of business systems / industry requirements. Analyzed

business and user needs, documentation of requirements, and translation

into proper system requirement specifications. Assembled project teams,

assigned responsibilities, identified appropriate resources, and developed

schedule and measurements to ensure timely completion of project.

. Reviewed states requirements and updated data pull, bringing data

reporting into compliance and ensuring data reliability from hundreds of

providers.

. Created mapping requirements for multiple clients, enabling receipt of

detailed payment information for the first time coupled with eligibility

information prior to appointment.

. Analyzed claims data requirements, wrote programming specifications and

completed project on schedule, providing claims history for parent

company.

. Examined current processes / procedures and wrote specifications to

automate inbound / outbound data. Automating these procedures increased

productivity by not having to spend additional time doing manual

processing and decreased error rate (i.e., forgetting to run the

processes, running the wrong process, forgetting to move the files,

etc.).

. Convinced managers to develop proactive role regarding data collected

from providers and anticipate data needs by the State, Medicare and

parent company through the provision of targeted research.

. Acted as "Project Manager" and reprogrammed internal scanned document

forms for conversion of old billing forms to new HIPAA mandated billing

forms. Project was completed on schedule.

Deborah K. O'Rear Page Two

CRANE NUCLEAR, INC., Kennesaw, GA 2002 - 2003

Senior Support Analyst

Provided day-to-day maintenance of computer hardware / software support for

approximately 150 users. Monitored new computer acquisition budget and

purchases and provided end user support on computer hardware / software

including configuring, ordering and implementing new computer systems, and

served as an integral part of domain conversion team.

. Implemented division-wide "Help Desk" system, allowing superior tracking

of issues and resolution through active and ongoing monitoring.

. Served as "Project Lead" for Lotus Notes conversion to Exchange Outlook,

meeting the deadline within budget and providing training and "hands-on"

assistance to new users.

TRANSMISSION TECHNOLOGIES CORPORATION, Knoxville, TN 1999 - 2002

EDI Coordinator / IS Supervisor

Supervised day-to-day EDI operations, functions and IS projects. Managed

UPS interface with MFG / PRO system implementation and prioritized all

programming / network administration requests. Obtained quotes and

implemented new EDI customers / transaction sets, maintaining relationships

between EDI and MFG / PRO MRP system.

. Supported the establishment of a "JIT" inventory system, reducing costs

through purchasing and vendors' requirement coordination / implementation

for a QAD web-based VMI (vendor managed inventory) system.

. Provided improved EDI data transfer reliability through a major system

upgrade.

. Promoted advanced shipment notification to customers through program

authoring for Advanced Shipping Notice (ASN) transaction set.

ARROWHEAD STONE MFG. COMPANY, INC., Knoxville, TN 1998 - 1999

Office Manager

Performed activities that supported the routine functioning of the

administrative office including correspondence, filing, records / computer

/ file maintenance, corporate checking accounts and customer relations.

Responsible for A / P, A / R, Payroll, Purchasing, Shipping and Receiving,

Invoicing and Damage Claims and securing personnel health benefits.

USERBASE SYSTEMS, INC., Knoxville, TN 1996 - 1998

Manager, EDI Support and Training Services 1997 - 1998

Managed the day-to-day operations of the technical and customer support

staff. Trained new clients on the use of the EDI*Port software, writing

communications scripts and mapping programs. Implemented new procedures

for file maintenance, issue / database tracking. Authored administrative

documentation for software users and cost estimations for new consulting

projects.

Technical Support 1996 - 1997

Responded to customer product usage inquiries and monitored VAN usage for

clients.

UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA 1984 - 1996

Program Manager

Oversaw program and grant management, staffing, and facilities management.

Functioned as Project Manager with the construction companies in the design

and utilization of a new facility for the Behavioral Neurosciences

department. Partnered in program recruitment and development activities.

Authorized, analyzed and maintained government contracts and grant budgets,

and departmental budgets.

. Worked as "General Contractor" for new building construction, resolving

changes / issues with contractors and professors on as they arose.

Building was completed on schedule, under budget and conformed to all

specifications.

Deborah K. O'Rear Page Three

UNIVERSITY OF SOUTHERN CALIFORNIA (Continued)

. Moved 16 labs into new building, directing all activities and ensuring

minimal downtime.

. Organized and executed building dedication event, worked with donors and

alumni on requirements and delivered a successful event for 150 people.

EDUCATION

Coursework, University of Southern California, Los Angeles, CA

Certification, Advanced Management and Management Effectiveness (Masters

level programs)

Completed coursework for A++ Certification

Certification, Microsoft Project

Certification, QuickBooks and Peachtree Accounting packages

Amisys Systems

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