Phone: ***/***-****

Email:

abjox2@r.postjobfree.com

Location: San

Clemente, CA

Michelle O'Brien

Education

**** - ****

Hawaii Pacific University

Honolulu, HI

Obtained a Bachelor of Science in Business

Administration degree in Finance

*Graduated Cum Laude

2001 - 2007

Northern Essex Community College

Haverhill, MA

Obtained 63 credits towards a bachelor degree in

Accounting

*Obtained a lifelong membership to Alpha Beta Gamma

International Business Honor Society

Professional

experience 2010 Worldcom Exchange, Inc. (Computer

Reseller) Salem, NH

Order Management

Process new sales orders

Verify quote matches customer purchase order

Retrieve and process orders off of Perfect Commerce

website

Generate Packing Slips for warehouse to ship equipment

Calculate freight charges

Invoice all customers

Charge customer credit cards and email receipts

Verify invoices and new customers in Peachtree

Process returns (RMA's)

Purchase computer equipment from Dell

Coordinate domestic and international shipments via

Transgroup and FedEx

Track deliveries

Generate open assemblies as requested

Enter parts into price book

Enter new customer accounts into Tiger Paw

Track loaner equipment and maintain sales spreadsheet

File invoices

Generate miscellaneous reports

Assist purchasing department

2007 - 2009 Central Pacific Bank Kailua, HI

Service Specialist

Perform all customer transactions.

Identified customer financial needs, goals and

objectives.

Provide excellent customer service and refer a wide

variety of retail banking products and services to new

and existing customers.

Responsible for achieving assigned individual service,

sales referral, and operational goals.

Worked within established policies, procedures and

guidelines.

Responsible for daily balancing of General Ledger

Report.

Conducted monthly product presentations to branch.

Assisted customer service manager with miscellaneous

tasks and duties.

Cash handling experience

2000 - 2007 Hewlett Packard Financial Services Andover,

MA

Logistics Specialist

Coordinate and track transportation for inbound freight

associated with Asset Recovery Services, Lease Return

Programs, Rental Returns, Buys and Trade Ins.

Lead Specialist for Call Center.

Maintain close relationships with all carriers to

ensure all customer requirements are met.

Established and maintained tracking reports for each

program and provided required metrics to Account

Managers.

Provide transportation quotes to Bid Desk and Sales

Teams.

Train new employees on all aspects of each program.

Assistant to Team Leader

Authorize and process carrier invoices, working closely

with Finance to identify and report transportation

expenses.

Member of development team responsible for development

and implementation of database to provide more

streamlined, real time reporting of shipment volume,

carrier performance, financials and forecasts.

1998 - 2000 Parshley Electric

Nashua, NH

Administrative Assistant

Invoice customers as well as pay vendors

Collection of past due invoices

Balance check book

Filing

Data entry

Training

MS-Excel, MS-Word, MS-Access, MS-Outlook,

MS-PowerPoint, Lotus Notes, Citrix, Tiger Paw,

Peachtree

References are available upon request

Contact this candidate