Customer Service Human Resources

Jennifer Maske

**** ******* ** ***** ****, Iowa City, Iowa, 52240

319-***-**** abjow6@r.postjobfree.com

OBJECTIVE

To obtain an entry-level position where I will be able to utilize my

communication, interpersonal, organizational and customer service skills,

in order to increase productivity within an organization.

EDUCATION

University of Northern Iowa, Cedar Falls, Iowa Graduation Date, July

2010

Major, Bachelor of Arts in Organizational Communication

EMPLOYMENT

Allsteel Inc., Muscatine, Iowa

Member and Community Relations (Human Resources) Intern,

May 2010-August 2010

. Designed and implemented a training program intended to improve

retention and job satisfaction among engineers

. Planned and organized events for a "Member Appreciation Week"

. Performed an internal audit on the companies AAP requirements and

created a year long timeline for HR Managers to use in order to comply

with all AAP requirements.

. Created monthly newsletters for the entire manufacturing complex

. Acted as an administrator on company intranet sharing site

. Assisted managers with day-to-day Human Resource tasks and

responsibilities

University of Northern Iowa Center for Business and Community Services,

Cedar Falls, Iowa

MyEntre.Net Economic Impact Project Assistant,

August 2009- May 2010

. Gather data from program users, through telecommunication, in

relation to the impact, usage and opinions of program

. Analyze and report findings of data collected to the project team

University of Northern Iowa Center for Social and Behavioral Research Call

Center, Cedar Falls, Iowa.

Telephone Interviewer/ Data Collector

December 2007- August 2009

. Collaborated with team members to collect data in various research

projects

. Conducted interviews with the general public and selected respondents

. Trained in establishing rapport, probing and effective communication

in client interactions

Nagle Lumber Company, Iowa City, Iowa.

Receptionist/ Customer Service/ Cashier

April 2003- August 2008

. Managed computerized point of sale system

. Controlled multiline phone system and all incoming calls

. Established positive customer relations through effective

communication skills

ADDITIONAL SKILLS

. Knowledgeable and efficient with all Microsoft Office Programs

including Word, Excel, Publisher, Outlook and PowerPoint.

. Excellent typing and ten-key skills

. Experience with SharePoint and ADP programming

. Completion of training programs in Project Management (Franklin

Covey), Working Across Generations, FMLA, Ethics and Respect in the

Workplace, E-mail Safety, RCI Events.

ACTIVITIES

CSA (Communication Students Association)

2009- 2010

. Recruiting new members

. Organizing and planning weekly meetings

Gamma Phi Beta International Sorority, Membership Vice President

2008- 2009

. Plan, organize and implement a week long training session for 55

members to prepare for formal recruitment

. Facilitate and oversee the sorority formal recruitment process

Gamma Phi Beta International Sorority, New Member Educator

2006-2008

. Created and carried out an eight week new member education program

. Upheld a 100% retention rate of new members from 2006 to 2010

. Recipient of "Best of the Best: New Member Education Program" award at

Gamma Phi Beta International Sorority Regional Leadership Conference,

February 2009

References Available Upon Request

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