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Customer Service Manager

Location:
Pendleton, IN, 46064
Posted:
October 11, 2010

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Resume:

Michelle L. Daigle

*** ****** ******

Pendleton, IN 46064

512-***-****

abjow1@r.postjobfree.com

Objective: To obtain a marketing/admissions position in a skilled nursing facility where there is

a need for increased quality mix census with improved response times and relationships

with referral sources

Education:

Ball State University Muncie, IN 1996

Bachelor of Science Degree in Health Science

Minor Studies in Gerontology and Health Services Supervision

Internship:

Westminster Village, Inc Muncie, IN 1996

Completed three month internship in a large retirement community

Assisted the Administrator, Marketing Director, and Social Services Director

Experience:

Wildwood Health Care Center Indianapolis, IN 05/2010- Present

Community Liaison

Evaluate patients for admission to a skilled nursing facility

Educate the medical community about services provided

Tour prospective patients and their families

Market new referral sources

Maintain relationships with referral sources

Regent Care Center Oakwell Farms San Antonio, TX 07/2007-03/2010

Marketing Director

Evaluate patients for admission to a skilled nursing facility

Educate the medical community about services provided

Tour prospective patients and their families

Market new referral sources

Maintain relationships with referral sources

Sunset Ridge Home & Hardware San Antonio, TX 10/2006-07/2007

Part-time Sales Associate

Assisted customers by making paint and color recommendations

Ordered and maintained paint inventory

Assisted owner with co-op advertising

Built and maintained customer base by providing excellent customer service

Medici Design Austin, TX 10/2005-09/2006

Faux Finisher

Created custom paint finishes in residential and commercial settings

Provided color consultations

Used Quick Books Pro for payroll, expenditures, and billing

Republic Paint & Decorating Austin, TX 01/2001-09/2006

Store Manager

Assisted retail and commercial customers in all aspects of paint purchases

Ordered and maintained store inventory

Worked directly with sales representatives to obtain competitive pricing

Ream Steckbeck Paint & Decorating Ft. Wayne, IN 02/1999-11/2000

Store Manager

Trained and supervised employees

Made paint and decorating recommendations

Created point of sale manual to be used by all new employees

Other Experience:

Estee Lauder Ft. Wayne, IN 09/1998-02/1999

Sold cosmetics in a department store setting

Park Center, Inc. Ft. Wayne, IN 10/1997-09/1998

Monitored psychiatric symptoms, medications, and activities of daily living in a sub acute setting

Westminster Village, Inc. Muncie, IN 08/1992-05/1997

Provided dietary services to residents of a large retirement community

Personal References Available Upon Request



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