Customer Service Quality Control
Resume:
Jennifer S. Foltz
***** ******* *****, ***. *, Cockeysville, MD 21030, 804-***-****,
abjovo@r.postjobfree.com
Summary of Qualifications:
> Extremely self-motivated individual who possesses high ethical
standards, including honesty, integrity, confidentiality, accuracy,
efficiency, and reliability
> Proficient in various software and programming packages, i.e.
Microsoft Word, Excel, PowerPoint, Outlook, Filesite, WorldDox,
Citrix, Lotus Notes, QuickBooks, Profitkey, Syteline, AS400,
DocuMatrix, Introspect, Kroll Ontrack Inview, Relativity, Case
Central, and Discovery Compass
Work Experience:
LeClairRyan June 2007 - Present
Richmond, VA - E-Discovery Paralegal
o Manage document review projects from start to finish - includes
coordinating with the client to establish best practices for the
review, managing the review professionals to ensure work is performed
efficiently and effectively, answering substantive questions about
the documents, and performing quality control on the work product
o Coordinate work flow for review attorneys on multiple projects (up to
100 at a time)
o Ensure privilege review is accurate by keeping privilege names list
and database searches current
o Process and perform quality control on production documents
o Compile weekly metrics, including docs/pages reviewed per
hour/day/week, volume of data in the database, and total paper
documents collected for reporting to associates partners, and trial
team
o Process paper and electronic documents to make them available for
loading into the specific database
o Travel to client facilities to collect documents related to the
project, provide internal and external customer service
o Research and prepare Defense Fact Sheets
ERNI Electronics, Inc. January 2006 - June 2007
Midlothian, VA - Materials Coordinator
o Monitored inventory levels
o Established production planning schedule
o Handled day to day shipping and receiving of customer orders
o Organized warehouse to facilitate a more effective work flow
o Performed monthly and yearly physical inventory
Schick & Schick, PC July 2004 - September 2005
Chesterfield, VA - Legal Secretary (internship)
o Transcribed legal documents such as Court Orders, Motions, Subpoenas,
and Legal Memorandums
o Assisted clients
o Organized client files
Legal Aid January 2005 - February 2005
Petersburg, VA - Paralegal (externship)
o Organized client files
o Duplicated client documents for discovery
Lumberg, Inc. August 2004 - January 2006
Midlothian, VA - Inventory Control Specialist
o Systemized warehouse to facilitate a more effective work flow
o Handled inventory control
o Performed day to day shipping of customer orders
o Validated and recorded day to day receipt of vendor shipments
o Retrieved and reported daily shipping levels to supervisor
o Operated fork lift
Non-Profit Organization September 2003 - August 2004
Richmond, VA - Administrative assistant (volunteer position)
o Organized office to promote a more efficient work flow
o Collected and compiled personal information for individuals involved
with the national organization
o Answered multi-line phone
o Delegated tasks in a high-paced environment
o Wrote articles for monthly newsletter
o Provided customer service for participants
Goodman & Company, L.L.P. January 2002 - May 2003
Richmond, VA - File Clerk
o Organized file room
o Filed documents in customers' dossiers
ERNI Components, Inc. October 1998 - September 2003
Chester, VA - Planner/Buyer, Quality Technician, Inventory Control
Specialist
o Purchased products from external vendors to fill customer orders
o Scheduled production orders
o Authored ISO documents
o Performed internal audits
o Evaluated quality of incoming and outgoing product
o Monitored inventory levels
o Performed month and year end physical inventory
o Dispatched inventory for current production orders
o Maintained Kanban levels on production floor
o Operated fork lift
Education:
Beta Tech Career Training November 2003 - February 2005
Richmond, VA
Paralegal Studies - Associates Degree in Applied Science - 4.0 GPA
Awards: Award of Excellence, Student of the Mod, repeated President's
List, Perfect Attendance
Extracurricular activities: Student Government Association - positions
held: Vice-President, Parliamentarian and Treasurer
National Technical Honor Society
Student Paralegal Association
Extracurricular Activities:
Maymont Park - various tasks based on need - includes answering
general questions about Maymont Park, the Nature Center, and animals;
help maintain cleanliness in the barn at the Children's Farm
Richmond SPCA - dog walking
Contact this candidate