LISA BORGEN

ROCKFORD, IL *****

***/***-****

EDUCATION

ROCK VALLEY COLLEGE, ROCKFORD, IL

* Associate's Degree in Applied Science/ Business.

* Special emphasis in business/office procedures.

BELVIDERE HIGH SCHOOL

* Earned Diploma with special emphasis in office/business procedures.

* Vice-President of Office Co-Op Program during Senior year.

EXPERIENCE

NICOR GAS (6/19/06-2/26/10)

* Customer Care Specialist

* Professionally provided telephone and customer service assistance

with up to

100 phone calls per day from incoming calls.

* Calmly responded to Emergency Gas leak calls by accurately obtaining

information from customer and entering into computer for immediate

dispatch.

* Accepted and entered payments from customers into NCO website.

* Investigated and resolved billing and credit discrepancies.

* Scheduled various appointments as necessary.

* Earned Customer Service Rep award numerous times.

* Earned various awards for collection of money several times.

.

FURST/DICKIE TEMPORARY AGENCY (10/05-5/06)

* Various temporary positions.

* Accounts Receivable and Accounts Payable duties

* Customer Service Representative for Manufacturing Company.

* Data Entry Specialist for Medical Facility.

* Assistant to a Project Manager for Construction Company, dispatched

field employees to various job sites .

* Computer exposure to Word, Excel, Vax, Edge.

HALDEX HYDRAULICS CORP. (3/18/00-9/2/05)

* Credit/Collection Assistant Manager

* Accounts Receivable duties.

* Successfully collected monthly money quota by providing positive

customer service via phone calls, fax invoices and resolved

discrepancies in a timely fashion.

* Assisted with monthly reports such as Aging and Reconciliation.

* Applied and investigated wire transfers.

* Completed and obtained various certificates in business/office

field.

* Computer knowledge gained in Word, Excel, Mapics, AS400

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EXPERIENCE (Cont'd from page 1)

NORTH AMERICAN RENTALS (6/98-3/00)

* Inside Sales Coordinator.

* Customer Service duties as required.

* Account Payable/Accounts Receivable clerk.

* Provided office support for several small companies in one office.

* Assisted with start-up company by creating new forms and

stationary.

* Advertising and press releases responsiblities.

* Computer experience in Word, Excel, Power Point, Quick Books.

THE CALDWELL GROUP (3/95-5/98)

* Inside Sales/Customer Service Representative.

* Order entry duties.

* Expediting orders as requested from customers.

* Issued credits, quotes, and other functions relating to customer

service.

* Computer knowledge in Word, Excel, Mapics.

REFERENCES

AVAILABLE UPON REQUEST

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