Customer Service Representative

Reva Chance

**** ******** *****

Rockford, Il ***01

Home: 815-***-**** Email:

abjoux@r.postjobfree.com Cell: (815) 299-

7382

Profile

Highly motivated, ambitious, and focused professional with experience in

Customer Service, Clerical, Collections, and health care. Committed to

helping others and making a difference. Flexible and adaptable to

changing situations. Work well with difficult clients / customers. Remain

calm and professional during stressful situations. Easily develop rapport

with clients / customers and staff. Take great pride in any assignment

and undertaking. Maintain positive attitude at all times. Team player who

works equally well independently or as part of a productive team.

Communicate effectively in all formats and with individuals at all

levels. Excellent record keeping and documentation skills. Strong

analytical skills; enjoy working with numbers. Extensive office

experience; filing, documentation, data entry, postage meter, multi-line

phone systems, and reception. Proficient in Microsoft Word, Excel,

Email, Email Attachments, and Internet Research. Proven record of

reliability and responsibility. Outstanding work ethic.

Education / Training

Certified Nursing Assistant (2006)

Rock Valley College - Rockford, Illinois

Professional Experience

FMS FINANCIAL MANAGEMENT SERVICES - Rockford Illinois

2010

Provides receivables management solutions to financial service

institutions in the government and private sector

Collections Agent

> Performed primarily outgoing calls to collect delinquent credit

card accounts

> Performed Internet searches using various search engines to locate

borrowers when necessary

> Worked with borrowers to set up various repayment plans

> In top five collectors in my group for two consecutive months

winnebago health care - Rockford, Illinois 2009

A nursing agency throughout Northern Illinois committed to helping other

nursing homes when in need.

Certified Nursing Assistant

> Performed service and technical duties to provide care for

patients of ages

> Charted and documented all activities; temperature, pulse

rate, blood pressure, respiration

> Experienced on various units including Rehab (short-term and

long-term), and Alzheimer's

> Changed, bathed, and fed residents; utilized manual lifts

during transfers

NCO - Rockford, Illinois 2008 - 2009

Local Call Center which operates a $1.1 billion network of 101 call

centers around the world

Real Time Analyst (RTA) Lead / Customer Service Representative

> Evaluated excel spreadsheets regarding number of calls made and

received by representatives for 10 NCO national and international

sites

> Rapidly promoted to positions of higher authority based on

quality of work

> Assumed duties of Temporary Supervisor monitoring quality of

40-60 staff

> Trained new representatives

> Specialist with high-tech phones

> Provided customer support regarding billing questions, general

care, and technical support

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