Customer Service Electrical
Resume:
Stacey A. Self
**** ********** **** **** ( Grove City, Ohio 43123 614-***-****
( *******@*********.***
Customer Service ( Network Planning ( System Design ( Optimization (
Negotiations ( Procurement
Objective
Seeking a position in IT/Network Support where I can apply my
degree/experience/skills and grow.
Qualifications
> B.S., Process Management, Franklin University, Columbus, OH
> CompTIA A+ Certification #COMP001020152212, Columbus State Community
College, Columbus, OH
> Cisco CCNA 640-802, Columbus State Community College, Columbus, OH (in
progress)
Technical Skills
> LAN/WAN
> Cisco Switches(2960)
> Cisco Routers(1841)
> RIPv1 & 2
> EIGRP
> HP Windows Servers
> BGP
> VLAN
> VTP
> OSPF
> WLAN
> VPN
> NAT/PAT
> ACL
> DHCP/DNS
Volunteer Work
Grove City United Methodist Church, Grove City, OH
Providing IT personnel with network support by installing/configuring
new/existing hubs, switches, routers, access points and fiber
optic/Ethernet lines for new LAN/WAN access. Maintaining computer systems
as required optimizing functionality.
Free Geek of Columbus, Columbus, OH
Loading new operating system image via network connection on recycled
computers for donation. Testing existing computer components for
recycling. Providing customer service to donors by accepting used
computers/components for inventory.
Employment
MEP Systems Coordinator, Cowan and Associates, Inc. Worthington, OH
June 2008 - October 2008
Managed/engineered projects within budget requirements. Coordinated power
distribution facility/equipment locations and designed per project/customer
specifications to meet installation/procurement requirements.
HVAC Systems Coordinator, The McKnight Group, Inc., Grove City, OH
May 2004 - May 2008
Managed/engineered projects within budget requirements. Coordinated power
distribution facility/equipment locations and designed per project/customer
specifications to meet installation/procurements requirements. Lead
engineering systems group to improve engineering process through
forecasting/capacity planning.
Service Coordinator, TAC Americas, Inc. Gahanna, OH
May 2002 - February 2004
Utilized building automation system software to troubleshoot DDC systems
via modem/digital remote control.
Responsible for client relationships throughout maintenance/service
contract agreements. Procured/managed Solomon 5 (SAP) system to obtain
goods and services for the completion of maintenance agreements/demand
service calls/new projects. Coordinated customer demand/manpower capacity
to build daily service schedules.
Contract Assignments
Mid City Electric, Columbus, OH
July 2009 - August 2009
Applied ACAD MEP 2010 software to improve procurement processes.
Coordinated with contractors and field technicians all electrical component
locations/requirements for best system design applications.
Vetter Montler Associates, Inc., Dublin, OH
January 2009 - March 2009
Designed/engineered HVAC systems utilizing ACAD. Coordinated with
customers, plumbing and electrical designer's best aesthetic system
component locations and requirements.
Education
B.S. Process Management, Franklin University, Columbus, OH
CompTIA A+ Certification #COMP001020152212, Columbus State Community
College, Columbus, OH
Cisco CCNA 640-802, Columbus State Community College, Columbus, OH (in
progress)
Contact this candidate