Customer Service Management
Resume:
BRIE SMITH
El Paso, TX 79925
Home: 208-***-****
abjosz@r.postjobfree.com
OBJECTIVE
Seeking a position within your Organization
SUMMARY OF QUALIFICATIONS
Over eight years of military experience involving requesting, receipt, transfer, replenishment, adjustment,
storage, issue, inventory, accountability, and preservation of individual, organizational, installation, and
expendable supplies and equipment. Experienced in automated property book system management,
human resource management, administration, customer service, customer support, d ata entry, document
processing, event planning, internet research, keyboarding, mail processing, M icrosoft windows, word,
excel, power-point, access, Windows 95, Windows 98, Windows 2000, Windows 2003,
Windows XP, Windows Vista, Word processing equipment/microcomputer. Multi-line telephone
system, travel planning, office equipment operation, purchasing, records management and scheduling.
EMPLOYMENT HISTORY
Assistant Administrator August 2009 – July 2010
Cove Christian School, Copperas Cove, TX
Managed and maintained a database to control and organize the finance account for a private
non-profit school and church. Received, reviewed, processed, distributed, and maintained
personnel information files and supporting documentation of more then two hundred and twenty-
five students (225), teachers and faculty workers. Typed various bulletins, correspondences and
memorandums using word processing programs. Faxed documents, created spreadsheets, enter
data, filed documents, answered phones and took messages. Tracked inventory and purchasing
office materials. Established and maintained maintenance records.
Unit Supply Technician/Supervisor March 2001 – February 2009
U.S. Army, Fort Hood, TX
Prepared and maintained organizational supply records and forms for over two hundred (200)
personnel. Received and inspected supply inventories for four (4) separated organizations.
Proved technical guidance in areas of supply management to unit commanders. Reviewed
Company and Battalion supply records and information documents for accuracy and
completeness. Coordinated all supply activities and actions. Posted transactions to Organization
and Installation Property Books and Supporting Transaction files. Maintained property under
standard property book system (SPBS). Reviewed daily and monthly records of issues of
petroleum products and operating supplies. Provided technical assistance to equipment records
and parts specialist. Assisted and advised Supply Officers and Commanders.
Ensured accurate accounting and reporting of non-expendable/durable property and perform
routine phases of property management. Performed and conducted research on complex supply
transactions such as Financial Liability Investigations and Statement of Charges. Supervised,
managed and trained eight (8) unit supply specialist in preparing unit/organizational supply
documents and maintaining automated supply system for accounting of organizational and
installation supplies and equipment using the Property Book Unit Supply Enhanced (PBUSE)
automated supply system.
Human Resource Management Specialist October 2005 – October 2006
U.S. Army, Camp Casey, Korea
Maintained liaison with servicing data processing facility and field managers of interfuced
systems: Received, reviewed, analyzed, processed, distributed, and maintained personnel
information files and supporting documentation of more the three hundred (300) Soldiers.
Maintained authorized strength levels, organizational, and systems control files. Executed and
monitored automated interface with other automated systems. Monitored status of unresolved
errors and initiates required corrective action. Monitored performance of systems users and
identifies problems and discrepancies. Determined personnel requirements, established work
priorities, organized work schedules, assigns duties, and instructed subordinates in work
techniques and procedures. Monitored and maintained military personnel actions; Rating
Schemes; Leaves and Passes; Sponsorship Program; Reassignment Processing; Officer and
Enlisted Separations; Deployment Tracking; Personnel Status Reports; In and Out Processing;
and Personnel Accountability Inventory.
Reviewed cyclic and other reports to assess systems performance. Monitored status of
unresolved errors and initiates required corrective action. Monitored processing of feedback from
HQDA and took necessary corrective action. Supervised, and trained four (4) office personnel in
work techniques and procedures of Resource Management.
EDUCATION
• 2010 Continuing Studies for Criminal Justice, El Paso Community College, El Paso, TX
• 2008 Ethics Training for AT&L Workforce, Department of the Army, FT Belvoir, VA
• 2006 Government Purchase Card Training, DAU Continuous Learning, FT Belvoir, VA
• 2006 Defense Basic Preservation and Packing C, Army Institute for Professional
Development, FT Eustis, VA
• 2005 Unit Supply Specialist ANCOC (MOS 92Y40), Army Institute for Professional
Development, FT Eustis, VA
• 2005 Personnel and Resource Management, G1-S1, DOA, Camp Casey, Korea
• 2003 Support Operations, Army Institute for Professional Development, FT Eustis, VA
• 2003 Supervisor Development, Management, Army Institute for Professional
Development, FT Eustis, VA
• 2003 Unit Supply Specialist (MOS 92Y30), Army Institute for Professional
Development, FT Eustis, VA
• 2002 Primary Leadership Development, U.S. Army NCO Academy, Fort Knox, KY
• 2001 Unit Supply Specialist/Technician, U.S. Army Quartermaster School, Fort Lee, VA
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