Administrative Assistant Human Resources
Resume:
TERESA O. ISNARDI
San Antonio, TX 78250
abjosp@r.postjobfree.com
SUMMARY
Administrative Assistant; Strong secretarial, organizational, and customer
service. Transcription, computer and data entry; reception and multiple
phone lines. Foster relationships with key personnel at all levels of
organization; maintaining confidentiality. Manage multiple projects
including client intake, scheduling, travel arrangements supply inventory,
with availability to travel. Team player, good attendance, bilingual;
English/Spanish (speak, read, and write). Notary.
Technical Skills
Microsoft Office; Word, Excel, Power Point, Outlook, Legacy, Next Gen;
Quadramed Affinity Health Information System
Internet Research
PROFESSIONAL EXPERIENCE
ALLSTATE INSURANCE, San Antonio, TX 5/2007 to 6/2010
Lawsuit Processor; Provide administrative support for litigation unit for 6
to 7 litigators.
. Working under time constraints, process lawsuits and maintain various
logs to ensure accurate number of assignments and issued jury fee
checks.
. Oversaw courtesy suit follow-ups and maintained same logs for over 25
district and county courts.
. Conducted accurate research on 5 to 7 escheatments weekly to ensure
outdated checks were accounted for and entered file notes.
. Maintained weekly UM (uninsured or under-insured) review report
consisting of 50-75 records.
. Performed accurate and timely Mitchell input of CPT codes for
approximately 8 processors in a 24-hour turn around period.
STAFFING SOLUTIONS; Capital Group Companies, San Antonio, TX 7/2006 to
3/2007
Human Resources Department, Transcriptionist/GOA. (Temporary)
. Transcribed recorded conversations and correspondence.
. Maintained scheduling calendars for 2 Human Resources managers.
. Administered candidate testing, graded and uploaded results.
. Completed travel claims, front desk reception, maintained filing.
Experience continued:
GILLETTE CHILDREN'S SPECIALTY HEALTHCARE, St. Paul, MN
Home Transcriptionist 11/2004 to
6/2005
Transcribed letters, interpretations, various reports and clinic notes.
Motion Lab Secretary 3/ 2002 to
11/2004
Provided administrative support for orthopedic surgeon and 5 physical
therapists
. Transcribing and processing of interpretations, letters, reports and
meeting minutes.
. Prepared and transmitted questionnaire packets to scheduled parties.
. Utilized MediPac and Affinity Health Information Systems.
. Scheduled Shriners' patients' appointments.
. Maintained weekly lab schedule utilizing Outlook; organized patient
charts for appointments, organized and maintained filing system.
LEE A. BERNET & ASSOCIATES, St. Paul, MN 3/2001 to
12/2001
Secretary
Provided adminstrative support for owner attorney.
. Assisted in answering discovery, transcribed legal documents utilizing
Word, and filed legal documents with courts.
. Prepared accurate monthly customer billing.
. Prepared Employee Federal and State Quarterly Tax Report and
reconciled trust account using Quicken.
. Provided front desk reception, maintained accurate document and chart
filing system.
MIDCOAST MENTAL HEALTH CENTER, Rockland, ME 6/1999 to 7/2000
Secretary
. Verified insurance and co-pay information and assisted in obtaining
pre-authorization.
. Conducted client intake information;
. Organized crisis logs and maintained data entry;
. Maintained filing.
. Monitored comp time, maintained meeting minutes and transcription as
assigned.
LAW OFFICE OF DAVID LEE MCGEE; Corpus Christi, TX; 11/1993 to
2/1997
Legal Secretary/Pre-litigation.
. Assisted attorneys in answering discovery, transcribing from drafts,
filing legal documents with Courts, and distributing various forms of
correspondence.
. Assisted office manager with typing and distributing letters of
representation and communicating insurance adjustors regarding
clients' claims.
. Establishing and maintaining client files which included medical
specials, correspondence, pleadings, motions, and discovery.
. Corresponded with doctors' offices and hospitals to verify medical
expenses and request medical records.
. Back-up receptionist and closing of clients' files.
Additional responsibilities assumed in March 1995 were as follows:
. Conducting intake and interview of potential clients regarding claims.
. Processed client files from initial opening to submitting packets to
the insurance companies for consideration for settlement. This
process included, but was not limited to, submitting medical packets
for payment from the PIP portion of clients' policies and settling
property damage.
U.S. PAROLE COMMISSION, Chevy Chase, MD; 9/1991 to 7/1993
Secretary to the Regional Commissioner.
. Typing and mailing correspondence to Bureau of Prisons facilities and
probation officers.
. Prepared hearing dockets for various BOP facilities.
. Typed referral letters to the National Commissioners regarding inmate
hearing recommendations by the examiners.
. Recorded and transcribed administrative staff meeting minutes and
handled sensitive and confidential materials.
. Established and maintained files and logs of legal and Congressional
inquiries and the initial processing of appeal correspondence.
. Screened calls to the Commissioner's office and that of the Deputy
Administrator. Assisted the Deputy Regional Administrator in
preparing the Region's Quarterly Report.
. Maintained time and attendance records for 40+ employees of the
region and acted as Regional Administrator's secretary when
necessary, as this is the position held prior to being named
Commissioner's secretary in May 1992.
Early Career Highlights
Administrative Assistant, ADI TECHNOLOGY CORPORATION, Arlington, VA
Administrative Assistant, PRE-DELIVERY SERVICE CORPORATION, Baltimore, MD
EDUCATION
St. Paul Technical College, St. Paul, MN; Medical Coding Certification
courses (Medical terminology, Medical Office Procedures, medical document
filing, and Interpersonal Communication Skills)
Del Mar College, Corpus Christi, TX; Math, Cognitive skills and Basic
Psychology
Maryland Training Center, Baltimore, MD; Data entry, typing/word processing
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