TyCyana M. Swift

**** ****** *** • San Diego, Ca. 92105 • 619-***-**** • abjosh@r.postjobfree.com

Up & Coming Customer Service/ Office Support/ Accounting Clerk Professional

Possess the ability to prioritize tasks & works well under pressure while remaining focused to accurately record client data and

profile information.

Time management

Typing (38+wpm)

Multi tasking Computer Literate (MS Office 2007-2009)

Ability to learn & work quickly Operate gen. office equipment

Strong organization Multi-line phone (3-5 line)

Call center experience (2+yrs) Professional phone etiquette

Excellent customer service (5+yrs) Strong detail orientated

Experience:

Proflowers 02/2010-05/2010 & 04/2009-05/2009

4830 Eastgate Mall Rd. San Diego, Ca. 92121

Marissa Rauch-Recruiter/HR Generalist- 858-***-****

Customer Service Rep.

Place customer orders; determine returns or replacements via phone/email.

Quote pricing & delivery information.

Act in response to inquiries about products, programs & promotions.

Determine customer expectations to recommend products w/ attention to up selling products.

Strong focus on high quality and one call resolution.

Successfully diffuse precarious customer situations.

Halloween Adventure 10/2009-11/2009

2120 Camino De La Reina San Diego, CA 92108

Suzi Walker-Supervisor 619-***-****

Cashier/Customer Service

Assist customers in a friendly, enthusiastic manner.

Direct customer to desired merchandise & suggest additional related items.

Handle POS transactions.

Santa Barbara Bank & Trust 01/2009-02/2009

10070 Wateridge Rd. San Diego, Ca. 92121

Arlene Alcos-Supervisor 1-888-***-****

Bank Clerk

Receive & route sensitive information to appropriate person/office for action.

Remain current on procedures & provide general information.

General office duties: file, fax, Xerox & replenish office supplies.

American Specialty Health 08/2007-04/2008

777 Front St. San Diego, Ca. 92101

Candace Stoute- Supervisor 800-***-****

Provider Services: Member Eligibility/Claims & Authorizations

Inbound call center verifying member coverage.

Basic inquiries: benefits eligibility, authorizations & member material requests.

Complex inquiries: explain claims status, approved & covered services.

Adhere & uphold to the HIPPA & PHI regulations.

Participate in the proactive outbound call program.

Goal Financial 06/2006-05/2007

9477 Waples St. San Diego, Ca. 92121

Clemence Dartey-Sales Manager 877-***-****

Eligibility Specialists: Customer Service Rep

High volume call center, screening students, parents & guardians for federal, alternative and/or consolidation loans.

Apple One 12/2005-01/2006

8590 Rio San Diego Dr. San Diego, Ca. 92108

Debbie Ogle-Recruiter 619-***-****

Office Support

Produce a variety of correspondence letters & instructional forms.

Interact with office staff to convey information accurately to business associates.

Execute various office practices & procedures.

Help facilitate files, records & other related materials.

BBQ Galore 05/2004-11/2005

7450 Clairemont Mesa Blvd. San Diego, Ca. 92111

Bob Santos-Store Manager 858-***-****

Cashier/Sales Associate

Provide accurate information of product features & benefits.

Sell specialized merchandise, apparel & upgraded accessories.

Office tasks: answer phones, assist w/ delivery schedule, billing questions and payment extensions, sustain sales records and

reference materials.

Participate w/ merchandise inventory, customer follow-ups & some basic product assembly.

Pacific Monarch 12/2003-01/2004

555 W. Beech St. San Diego, Ca. 92102

Mike-Supervisor

Reservation Agent

Set appointments for Timeshare properties.

.

Education & Professional Training:

West City Point Loma 07/2009-presently attending

3249 Fordham St. San Diego, Ca. 92110

Prof. Linda Amour- abjosh@r.postjobfree.com

Completion of a variety of classes related to general clerical support with the focus of a strong background in office practices,

procedures & accounting principles. Coursework accomplished: general studies, office procedures, liability insurance, and gen.

accounting principles, MS Word, Excel, Outlook, and QuickBooks. Professional training includes: closing the sale, up selling

strategies, one call resolution, & de-escalation of volatile scenarios. Certificate of Completion for Intermediate Accounting

received 04/21/2010.

Contact this candidate