Sales Customer Service

Heidi Frey

**** ***** ***. **********, ** ***** abjorp@r.postjobfree.com 847-***-****

WORK EXPERIENCE

DigiTek Security, Elk Grove Village, IL - Video Surveillance Solutions and

Access Control

Office Coordinator/Scheduler 7/2008 to 3/2009

Manage phone calls, including customer service, sales support; scheduled

service/installation and sales calendars. Marketing/Sales Support:

Creation, delivery and follow up of estimates via fax, phone, e-mail or

snail mail to customers. Manage AR function, billing and collections.

Maintained and updated client lists in several formats.

Additional Accomplishments:

. Market research for target markets, writing/editing copy for e-mails

using internet tool. Over 25% of emails viewed. Additional sales

generated.

. Sales/cold calling from self procured potential lead list.

Accounting Coordination Contract Work 2004- 2007

UOP a Honeywell Company, Des Plaines, IL - Delivers technology to petro

refining, gas processing, petrochemical production to major manufacturing

industries

Lead Data Coordinator for Invoice Resolution

. Hundreds of invoice discrepancies analyzed, researched, resolved and

paid.

. Vendor complaint escalations from internal and external customers

reduced over 90%.

. Collection of data for reporting (SAP & Excel) of key metrics to

different levels of management which resulted in identification and

payment of large dollar invoices.

. Successfully trained error resolution resources in SAP processes so AP

production operation could move to India on schedule.

Amcor PET Packaging, Itasca, IL - Global packaging and packaging-related

services HR/Accounting Administrator

. Managed accounts payable process for site including process

improvement for creation of REC/PO's using SAP.

. Managed HR project to distribute new shirts to over 100 employees.

Chef Solutions, Itasca, IL - Manufactures meal solutions to retail and food

service industries

Cash Application/Credit Analyst

NEC, Itasca, IL - Provider of innovative IT, network and communications

products and solutions

Deduction Analyst

IBM Corp., Schaumburg, IL - IT Services

1998 - 12/2003

Facilities Services Coordinator -Facility Site Operations

Point of contact between IBM, contractors and vendors

. Assured audit readiness in compliance with IBM methodology and

processes, reported monthly and quarterly measurements. Resulting in

passing IBM audits.

. Managed site purchase orders, working with 3rd party venders and

procurement to match contracts covering mail room services, equipment

leases and major utilities.

. Implementation of new database that provided integration between

multiple work processes, operations and asset management for building

engineers. (Tab Ware)

Employee of Manpower and Grubb & Ellis via IBM contract.

Sunstone, Inc., Evanston, IL - Nation's largest distributor of Sterling

Silver jewelry Independent Consultant 1998

. Conducted interviews/found opportunities for better business

improvement, made recommendations to management.

. work with business users to define Worked with users to

define/implement new business processes.

Connecticut National Life Insurance Company, Schaumburg, IL (A

subsidiary of Pioneer Financial Services, Inc.)

Communication Specialist 1996-1997

Met Marketing and Sales Goals through successfully developing and planning

external client communications and strategies to assure completion of

multiple projects.

. Sold innovative concepts/strategies to management on time and within

budget.

. Special project included collaboration with sales, legal and marketing

to write material for several states explaining new state law as it

applied to small group insurance.

ETHIX National, Lombard, IL (A New York Life Company)

Director of Marketing 1995-1996

Developed new Marketing Department to support nationwide PPO and Managed

Care Products. Maintained leadership position during corporate acquisition

and buyout.

. Stayed within budget. Managed staff; developed positions, recruited

and trained new employees. Implemented and managed GeoAccess software

which targeted physicians and hospitals. Developed and revised

corporate polices and marketing materials. Streamlined and managed RFP

process.

. Coordinated company relocation to new facility. Headed coordination

effort with New York Life for company representation in National golf

outing.

CNA Insurance Companies, Chicago, IL

1987 - 1995

Group Network Support Coordinator, 1993 - 1995

Space Planning Coordinator, 1989 - 1993

Association Group Underwriter, 1987 - 1989

EDUCATION

Bachelor of Business Administration, University of Wisconsin-Whitewater

PROFESSIONAL DEVELOPMENT

. Proficient in Lotus Notes, Outlook Express, and Yahoo calendars and

task lists

. Proficient in MS Office - Word, Excel, PowerPoint, Access, Outlook and

Visio

. SAP R/3 experience, modules for AR, AP, Cash Application, Credit, GL,

Procurement, Purchasing, Goods Receiving and Freight

. QuickBooks and Constant Contact

References Available Upon Request

Contact this candidate