Customer Service Home Health
Resume:
TaShonna Bray-Dean
Winder, GA *0680
Email: t ********@*****.***
EXPERIENCE
TeleNet Marketing Communications Bogart, GA
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Outbound call center environment
Business to business contact with IT managers and or staff with decision making roles, discussing
current department needs, challenges, and possible solutions to customer service needs
CareCentrix/Gentiva East Hartford, CT
2007 2009 Client Care Coordinator
Answered incoming calls within a call center environment taking requests for reauthorizations for
in home care services from patients, hospitals, home health agencies, and major insurance
companies
Coordinated and processed home health insurance benefits
Direct contact with insurance companies and COBRA administrators to verify coordination of
home health benefits and eligibility
Outbound calls made to agencies and insurance case managers to obtain and provide clinical
documentation to support necessity of home health care requests
Specialized in home infusion therapy reauthorizations, conversions and problem resolutions
Basic knowledge of explanation of claims submission and payment status of reauthorizations to
home health care agencies personnel
Around the Clock Tele messaging Wethersfield, CT
2005 2006 Customer Service Representative
Answered multi line telephones in a busy call center.
Assisted supervisors with on call information.
Specialized in handling irate callers.
Trained new employees.
EDUCATION
Corraro Center of Careers Hartford, CT
2002 Customer Service Program
Hartford Adult Education Hartford, CT
1997 High School Diploma
SKILLS
Type 50 60 wpm, Data Entry, Knowledge of Medical Insurance/Terminology, Customer Services Skills,
Excellent Phone Etiquette, Insurance verification, Organizational skills, Dependable, & Reliable
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