Customer Service Sales Representative

Location:

Posted:

October 08, 2010

N E W P O RT N E W S VA * * * * 7

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S TA R T I A M A N G A N

OBJECTIVE To be a Customer Service /Sales Rep where my six years of experience in the industry can

add value to a customer centric environment

WORK OF EXPERIENCE

Williamsburg Plantation Resorts As a Sales Representative my duties were to place calls to my

05/2010 09/2010 Owners and convince them to refer people to tour our resorts. It

Was very challenging to get them to give out numbers as I had the

opportunity to buns every week.

NCO 07/2008 06/2009 As a customer service and technical support representative I

received inbound calls from customers who had issues

with billing accounts and also provided help with repairing

hardware and software issues for Sidekicks

Teletech 07/2007 07/2008 I handled a variety of calls dealing with customers concerns

about billing accounts with Sprint. I also reached out to

customers needs pertaining to past due accounts

and also making payment arrangements and crediting

customers accounts who needed help the most

Portfolio 03/2006 01/2007 As a collections representative I reached out to customers who

were delinquent on accounts such as credit cards,

mortgages, etc. I also used my strong customer service skills

to sway consumers into paying their bills or making

arrangements to pay bills

Verizon 08/2005 01/2006 At Verizon I provided customer service skills on each call as I

persuaded consumers to join our services. I also handled

billing accounts and took payments on past due accounts as well.

MCI 01/2004 11/2004 At MCI it was a very competitive environment. I used my sales

skills that I learned in training and provided them on the

phone with customers as I convinced them that our services were

favorable.

E DUCATION

Smithfield High School 1999 2003

Tidewater Tech 2004 2006 Associates Degree/Computer

Support