Customer Sales

Donna M. Holcomb

**** ****** *****

New Port Richey, FL 34655

727-***-****

Professional Experience:

Teaching / Coaching:

. Effectively facilitate the success, growth and enhancement of each

student/client to advance to the next learning level.

. Continuously learn and practice the processes, tools, and techniques

of effective teaching and coaching.

. Efficiently manage the time and energy of each individual to insure

progress

. Prepare and deliver presentations to educate individuals and

businesses about the field of Business computer applications and

Personal Coaching

. Finished LFS training and actively participated in writing curriculum

maps for Business

. Completed Alternative Certification Program

. Completed FOR-PD

Communications / Management:

. Effectively compiled and condensed information from a variety of

sources to create clear, succinct communications using appropriate

business language

. Prepared and delivered presentations that are appropriate to the

audience and achieved intended results

. Responded to customer requests within the agreed service level

agreement

. Built and maintained productive relationships with customers and

students

. Monitored progress of own work to ensure customer needs are met

. Used department-wide resources by building cross functional

relationships within the school district on an ongoing basis

. Managed customer expectations and gained consensus regarding what

needed to be done by defining and prioritizing issues, problems, and

opportunities.

. Refined work plans as needed, based on customer feedback and

insights, to satisfy customer requirements and measurements

. Monitored overall product delivery and service quality to ensure

defined standards and expectations were met and, if required,

implemented a process for improvement

. Anticipated major issues clients might face and proactively helped

customers / clients to plan actions to address these

. Managed twelve employees, hired, conducted interviews, documented

candidate capabilities and potential, set realistic performance

objectives for individual staff, and analyzed daily sales reports

. Actively participated in coaching / mentoring relationships to assist

in staff development

Development:

. Continuously acquire learning to develop business knowledge and

expertise

. Developed Access database for measuring downtime in a production

facility- implemented in three facilities

Technology:

. Demonstrated familiarity with PC hardware and business use of personal

productivity tools, i.e.: Microsoft Word, Excel, Access, and

PowerPoint.

. Applied basic knowledge of standard technology products, procedures,

and /or methodology within given role on assigned tasks

. Assisted in developing technology guidelines by gathering information

and data relevant to the technology area

. Identified opportunities for applying technologies to support business

objectives

Operations:

. Set personal work plan consistent with team and functional unit goals

. Identified and suggested possible improvements in processes and

procedures

. Identified, documented, and applied best practices

Work History:

Pasco County School District 8/2005-Present

Discovery Point Child Development Center 8/2004-8/2005

DMH Coaching, Trinity, FL 2/2003-8/2004

PricewaterhouseCoopers, Tampa, FL 7/1999-5/2003

Education:

BS Degree, Business Administration

Florida Metropolitan University, Clearwater, FL

Graduated Cum Laude

AAS Degree, Business Administration

Joliet Junior College, Joliet, IL

Special Training:

State of Florida Professional Educator's Certificate - current

Business Education 6-12 & Family & Consumer Science 6-12

Early Childhood Development Certifications 45 hours- State of

Florida

FranklinCovey Coach Certification (71 hours of Coach Specific

Training)

FranklinCovey Company, Salt Lake City, UT

Focus: Achieving Your Highest Priorities (8 hours)

FranklinCovey Company, Salt Lake City, UT

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