Customer Service Manager

Erika Oliver

**** ****** **** #**, **********, CA 95961

530-***-**** e abjooz@r.postjobfree.com

WORK OBJECTIVE

Finding a position where I can expand my education and work experience to the fullest.

S UMMARY OF QUALIFICATIONS

Proficient in Microsoft Office Word, Excel, Access, PowerPoint, Outlook

Knowledgeable in QuickBooks accounting software

Great written and verbal communication skills

Adaptable and able to build rapport with others

Able to produce documents, reports, and memos; Type 40 WPM

EDUCATION

Associate of Applied Science in Business Administration, October 2008

Heald College, Roseville, CA

Relevant Coursework:

Customer Service Accounting Human Resource Management

Business Management Salesmanship Business Mathematics

Payroll Public Speaking Composition, Reading & Research

P ROFESSIONAL EXPERIENCE

Office/Store Manager October 2008 - Present

Advance Til Payday, Marysville, CA

Managing and supervising all business operations of the store including two Customer Service

Representatives. Money handling, budgeting, conducting inventory, making bank runs, collection calls,

mailing, filing, and shipping boxes. Customer Service for all clients. Reviewing applications for a

payday loan to confirm that all is accurate, complete and trustworthy. Implementing all Company

policies and procedures. Ensuring the office is clean, organized and presentable.

Child Care Provider June 2004 – October 2008

Self-Employed, Olivehurst, CA

Provided a safe, healthy environment for working parents’ children.

Promoted physical, emotional, intellectual and social growth of children.

Aided children in exploring interests, developing talents, building self esteem.

Planned activities to promote teamwork, sharing, learning and creativity.

VIP Guest Services/Maintenance ` May 2007 – September 2007

Live Nation, Olivehurst, CA

Assisted patrons at entertainment events including admissions, seating, food services, etc.

Helped keep grounds clean by sweeping, trash removal, equipment arrangement.

Grocery Stocker August 2006 – February 2007

Pride Staffing Services, Sacramento, CA

Temporarily assigned to Beale Air Force Base Commissary.

Assisted with unloading and stocking of display inventory.

Provided prompt and friendly customer service to patrons.

References Available Upon Request

Contact this candidate