Customer Service Marketing

Susanna Anderson

*** ***** ******, #***

Denver, CO 80203

Cell: 818-***-****

abjons@r.postjobfree.com

Objective: To provide excellence in graphic design.

Summary: Passionate and energetic graphic designer with experience in Los

Angeles television industry, organized and a self starter with marketing

and management experience.

Summary of Qualifications

. Four years of graphic design and marketing including schooling and

work experience

. Proven dependability, maturity and initiative

. Exceptional ability to multitask and prioritize with minimal

supervision

. Excellent interpersonal skills

. Excellent ability to work as part of a team

. Working knowledge of Adobe Creative Suite

. Proficiency with Microsoft Office applications

. Excellent oral and written skills

. Strong ability to create clear, detailed, easily understood design

that captures the message with accuracy

Education

Los Angeles Mission College

Graphic Design and Multimedia (2007-2008)

Sylmar, CA

Antelope Valley College

Graphic Design and Multimedia (2006)

Lancaster, CA

Healing Arts Institute

CMT Certification (2003-2004)

Fort Collins, CO

* (Currently in the process of continuing my education on a part-time

basis)

Professional Experience

Professional Document Solutions, Inc

Marketing Coordinator/Graphic Designer 01/2009-Present

Duties include the following:

. Coordinating and implementing marketing campaigns

. Providing company signage for sponsorships

. Maintaining Climate Wise "green" business membership

. Individually established the first marketing department

. Company branding, vehicle wrap design, business cards, trade show

materials

. Coordinating fundraising events for Haiti and Recycle for Refugees

Programs

. Event planning for various open houses and trade shows

. Management of data bases for contacts, company photos and materials

electronically

. Updating and creating Excel spreadsheets for compensation and data

bases

. Monitoring and tracking progress of marketing materials

. Creating marketing campaigns for new market available sustainability

machinery

. Assisting Xerox Corporate with invitation design and printing

. Working with in-house digital press, preparation and printing of

materials

. Updating company website using HTML and "drag and drop"

. Creating mass mailers and tracking progress

. Collaborating with corporate to plan events and designing materials

and signage

. Performing additional duties as assigned by supervisor including

creating custom pricing catalogs and brochures for target markets

. Creating "how to" guides for equipment

. Creating professional company catalog

. Replacing consumables in office equipment

. Mentoring intern and assisting with workload and design input

. Creating a various booklets, brochures, signage, flyers, mailers,

postcards and electronic flyers

Andrew Christian Company

Graphic Designer

2008

Duties included the following:

. Photo retouching: backgrounds, skin and clothing

. Preparing Excel spreadsheets for marketing of product on Amazon.com

. Designed web ready flyers for upcoming events

. Electronic organization of photos, separating originals from retouched

. Creating Excel spreadsheets from various catalogs in several formats

. Updating product on Amazon.com spreadsheets, managing quantities and

follow up guidelines

NBC Universal

Apprentice to the Executive of Creative Services

Summer 2007

Duties included the following:

. Working with a team to present fresh ideas to new advertising

campaigns

. Created a concept advertisement that was accepted and used in TV

commercial spots and placed on digital billboards

. Skillfully assisted with selecting props and worked with colleagues to

bring my commercial to life regarding the way I envisioned the

advertisement

. Completed professional "Pitch Perfect" workshops

. Presented pitch to round table of executives

. Researched markets for Los Angeles entertainment

. Worked with and shadowed NBC web designer and graphic designer

. Met with team to create segments for television show, "Your L.A."

. Mentored daily by Executive of Creative Services and gained knowledge

regarding the importance of research and market trends

. Performed team exercises to capture the essence of the message being

conveyed by the public

. Interviewed News Anchor on the effectiveness of blogging and

grassroots advertisement

. Of note-this was a summer apprenticeship program. I received an

invitation to return the following summer.

Ross Morgan Property Management Company

Billing/Accounts Payable 10/2005

-08/2006

Duties included the following:

. Printing and mailing preparation of financial documents

. Monthly distribution of financial documents to over 300 properties

. Billing and customer service

. Addressed billing issues with with property managers

. Preparation of lien notifications and dispersals

. Organization of legal lien documents

. Electronic organization of financial documents

. Worked with HOA presidents to assist homeowners with billing concerns

. Provided availability and flexibility to meet deadlines of important

documents

. Assisted in preparing deposits and posting payments to accounts

Champion Chrysler 05/2005 - 06/2004

Assistant to Accounting/Receptionist

Duties included the following:

. Assisted Accounts Payable/Receivable Department with various clerical

duties

. Searched accounting schedules for errors and made necessary

corrections

. Responsible for answering multiple telephone lines

. Prepared daily deposits

. Matched up funds collected with repair order tickets

. Preparation of warranty claims for pre-delivery service inspections

. Sent customer satisfaction surveys

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