Quality Assurance Customer
Resume:
Janice Fay Williams
Cordova, TN 38016
901-***-**** cell or 901-***-**** work
Objective: To obtain a position with a company that will allow my organizational abilities, employee
relation skills, and past work experience to be utilized to best benefit the company.
Leadership Profile:
• Highly motivated with a strong desire to satisfy the customer.
• Extensive experience and success in team-based motivation, stemming from strong
interpersonal and leadership abilities.
• Over ten years of supervisory experience.
Experience:
2010-present RMA Coordinator Jabil Global Services, Inc.
• Process Customer and Vendor RMAs
• Maintain RMA inventory in such a manner as to allow efficient identification and
retrieval of RMA parts.
• Assure that all RMAs have been sent and received in a timely manner.
• Create the POs for shipment.
• Contact vendors/manufacturers to receive RMA authorization.
• Perform cycle counts when required.
• Receive and log in incoming material.
• Document work and keep records on a spreadsheet.
• Proficient with Xelus, Excel, Word, WMS, WMX and Kronos .
2008-2010 Production Planner Jabil Global Services, Inc.
• Planned and prepared production schedules for HP
• Planned scheduled workflow for the department.
• Conferred with the supervisors to determine status of assigned projects.
• Expedited operations that delayed schedules and altered schedules to meet
unforeseen conditions.
• Held daily meeting to meet daily production.
• Drew up master schedule to establish sequence and lead time.
• Proficient with Xelus, Excel, Word, WMS, WMX, and Kronos .
2006-2008 Dell Team Lead Jabil Global Services, Inc.
• Meet and exceeded productivity goals and expectations without limits.
• Responsible for 15 repair technicians.
• Continuoued day-to-day training.
• Improved daily turn around time for the shipping department to 98% and above.
• Proficient with Xelus, Excel, Word, WMS, Cognos, Pitney Bowes, Newton and
Kronos .
Janice Williams
2003-2006 HPL Shipping Lead Jabil Global Services, Inc.
• Lead a team 20 hourly employees.
• Meet and exceeded productivity goals and expectations without limits.
• Developed strong relationship with the customer (HP) that exceeds expectation.
• Assured product quality and integrity.
• Continuous day-to-day training.
• Responsible for assuring all processes and work instructions were precise and up
to date.
• Improved quality efficiency to 93% and above.
• Improved daily turn around time to 97% and above for the HP Logistics and HP
Monitor department.
• Proficient with Xelus, Excel, Word, WMS, Cognos, Pitney Bowes, and Newton.
2002-2003 HPL Administrative Lead Jabil Global Services, Inc.
• Provided work leadership to work area by assisting team members to meet goals,
which include: Training team members on workstations, computer programs, and
processes. Providing information on team member’s performance to Logistics
Manager. Resolving conflict within work area and escalates issues as necessary.
• Ordered all supplies for administration, shipping, and receiving departments.
• Monitored order flow and filing system.
• Coordinated and directed the day-to-day activities of the work area. Prepares work
area for daily production runs. Ensures production schedule is being followed,
monitors orders and reporting flow, and escalates issues as necessary.
• Responsible for escalation of any problems that might have hinder order
fulfillment, such as: IT non-performance, hardware failure, customs paperwork,
etc.
• Handled day-to-day customer escalations.
• Performed other related duties as assigned.
2000-2002 Document Control Specialist Jabil Global Services, Inc.
• Maintained the Company Documentation Control System in accordance with the
ISO 9000 requirements.
• Maintained central, controlled files and documents in pertaining to the production
and testing of all products.
• Maintained master files for original source documents, and process documents
according to departmental procedures.
• Maintained master list and Document Control Database.
• Reviewed documents to determine distribution requirements, and process
distribution requests according to established procedure.
• Filed and distributed new or revised documents after routing and approved
processes that had been completed.
• Proof and reviewed source documents for accuracy, completeness and conformity
to quality standards and specifications.
• Responsible for the updating of Company forms that are used in the Company
Documentation Control System.
• Knowledge of planning and scheduling customer orders.
• Resolved customer issues regarding customer or orders.
• Able to maintain bi-weekly time approval.
• Proficient with BCTop, Word and Excel.
1997.2000 Quality Assurance Supervisor Brother Industries,
USA, Inc.
• Scheduled, trained and supervised 17 Quality Assurance Operator and 2 lead
persons.
• Performed Human Resource Functions-Addressed customer and employee
concerns and complaints.
• Identified, analyzed and resolved quality issues.
• Verified correct specs and drawings using SAP system.
• Completed and submitted daily and monthly reports using Access
• Updated and organized specifications check sheets and design change
information.
• Performed monthly evaluations and special test using various gauges and testers.
• Familiar with ISO requirements
1996.1997 Quality Assurance Assistant Brother Industries,
USA, Inc.
• Evaluation of new product by identifying user’s manual and the functionality of
the product.
• Controlled calibration of equipment; and the maintenance of FCC, UL, and CSA
documentation and records.
1991.1996 Quality Assurance Operator Brother Industries,
USA, Inc.
• Administered various test and patterns to determine the quality of the product and
recognize any defects and abnormalities.
• Used general office equipment: calculator, typewriter, word processor, various
scales, dielectric tester and electrical and mechanical gauges.
Education:
1986.1990 GPA in Business Related Courses 3.10-Fayette Ware High School
2007-pending Art Institute @ Pittsburgh online studies.
Residential Planning Diploma
Professional References Available Upon Request
Contact this candidate