Customer Service Manager

Stephanie Greene Sherrard

***** **** ****** ** ***** 13-302

Bothell, WA 98021

Mobil 360-***-****

E-mail abjokn@r.postjobfree.com

Objective: To use my strengths and extensive background in providing

excellent customer service. With my outgoing personality,

positive attitude and professional image I consider myself an

asset to any company.

Experience: Assistant Manager/Grounds Keeper/Leasing

Specialist/Roving Leasing Specialist

06/08 to 04/10 Iron Mountain Management

. Grounds Keeper

. Extensive customer service skills

. Extensive communication with prospects and their specific

needs.

. Excellent rapport with residents.

. Ability to present a lease from start to finish.

. Experience with Yardi system

. Accounts payable and accounts receivable.

Dental Assistant /Patient Treatment

Coordinator/Accounts Coordinator

06/99 to 10/2007 David J. Sherrard DDS, PLLC Tacoma, WA

. Complete Responsibility of Schedule

. Complete Responsibility for accounts receivable

. Complete Responsibility making sure that patients have an

understanding of what their portion out of pocket will be

after insurance.

. Collect over the counter payments.

. Post all incoming checks and cash to patient ledgers.

. Balance the daily deposit and take it to the bank.

. Collecting on delinquent accounts.

. Taking a high volume of calls conversing with patients and

insurance companies on the phone.

. 6 years experience with Dentrix software

. Knowledge of dental terminology

Espresso Cart Owner/Manager

02/94 to 6/99 Little House Espresso Bonney Lake, WA

. Located inside Bonney Lake Fred Meyer Worked Daily as

Barista (7days/week)

. Acquired state license and all permits required for

operation

. Managed all Business aspects: quarterly taxes, accounts

payable, accounts receivable all purchasing/inventory

control, employee schedule, employee payroll.

Barista

09/92 to 02/94 Grand Central Espresso Bonney Lake, WA

. Part-time Barista, Opening and Closing duties includes

money management, store lock up, all cleaning and

preparation for following day.

Education: "Build the Dream Team" Seminar New Orleans, LA 10/02

"Effective Team Dynamics" Seminar Tacoma,

WA 03/02

"How to Handle People with Tact" Seminar

Olympia, WA 05-01

Olympic College Bremerton, WA

Horticulture and Botany

2 year course, Completed 1985

References: Available upon request

Contact this candidate