Customer Service Representative

**** ***** ***** ***** **, Huntsville, AL

35806205-***-****(abjokc@r.postjobfree.com

Andrea Mason

Objective

I have strong customer service and communication skills. My customer

service experience exceeds 10 years. I have 9 years of supervisory

experience. I have supervised from 6 employees up to 25 employees at

any given time. I have strong written and verbal communication

skills. My objective is to learn as many aspects of business as

possible and to advance in a business related field or work for myself

as an independent contractor.

Experience

May 2008 to May Comcast Huntsville, AL

2010

Internet Protocol Customer Account Executive

Answer phone calls from customers.

Troubleshoot internet and cable problems over the telephone.

Schedule technician visits and new service setup.

Utilize computer software to diagnose problems with modems/cable

boxes.

Proficiently use Microsoft software to create e-mails, letters, and

power points.

August 2007 to Blockbuster Video Huntsville, AL

June 2008

Key Holder (Supervisor)

Promoted from Customer Service Representative to Key holder in 3

months.

Setting up new accounts for both customers and employees.

New hire training.

Assisted new hires with paperwork, CBLs, and learning computer

software.

Also improved tidiness of store each night by creating closing duties

lists and holding each employee responsible for their assigned duties.

April 2006 to Wal-Mart Huntsville, AL

August 2007

Customer Service Manager (Front-End Supervisor)

Monitor breaks and lunches of cashiers and cart pushers.

Maintain short lines and efficient checkout.

Counted registers for accuracy.

Assisted in Accounting with calculations and register accuracy.

Assigned duties to cashiers when idle.

December 2005 to DirecTV Huntsville, AL

February 2006

Customer Service Representative

Answered telephone calls.

Assisted customers with technical problems.

Educated customer on billing inquiries.

Directed customers to correct departments.

Set up new customer accounts.

Education

October 2009 to Ashford University Clinton, IA

Present

B.A. in Accounting in progress

Current GPA is 3.83. Attending full-time online with a minor in

Business Management.

References

References are available on request.

Contact this candidate