Customer Service Manager
Resume:
Sherye M. Grygier
Poplar Grove, IL 61065
********@*****.***
_____________________
Objective
A challenging position at a growth-oriented firm, which will allow me to both further utilize my skills
and acquire new abilities. I’m very positive and enjoy working with others and definitely welcome
new challenges.
Skills
- Excellent typing skills
- Strong analytical and organizational skills
- Excellent interpersonal skills, phone manner, and office etiquette
- Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect
- All Adobe programs, Goldmine database, Jasc Paintshop Pro
Experience
May 9, 2006 – February 12, 2010
Marketing Assistant
NiMCO Corporation, Crystal Lake, IL
- Assistant to President/Owner of NiMCO
- Provided outstanding customer service
- Responsible for organizing company’s participation in all trade shows
from start to finish.
- Coordinated all travel arrangements for Service Technicians and
Marketing Department.
- Coordinated travel for international and domestic customers
- Prepared formal and budgetary proposals for prospects and existing
customers.
- Schedule service calls for existing customers
- Coordinated all machine shipments and freight arrangements
- Responsible for creating marketing material
- Responsible for creating company videos of new machinery
- Maintained Goldmine database
- Answered multiple lines
Nov. 2004-Oct. 2005 Concentra Integrated Services
Rosemont, IL
Account Sales Manager
• Developed strong professional relationships with account contacts that
resulted in additional growth opportunities
• Achieved operational revenue goals and provided optimal service to
customers
• Executed strategic sales plan in collaboration with Manager
• Enhanced accounts and maintained relationships providing excellent
customer service and support
• Identified new customers that resulted in company growth
• Participated in professional growth that resulted in understanding and
articulating company's service and sales goals
• Established professional goals that resulted in company growth
• Experienced in management information system utilized by company to
service customers
June 2002-June 2003 Patriot Printer Products Cary, IL.
Office Assistant
• Provided office support for owner of company
• Provided excellent customer service support for clients
• Used knowledgeable troubleshooting skills for technology support in the office.
• Answered phones, assisting customers with order process and inquiries
• Developed company brochure
Sept. 1995-Nov. 2004 Pioneer Center McHenry, IL.
Program Technician
• Direct Care Provider for adults with developmental and physical disabilities.
• Served on the Staff Recognition Committee
• Organized annual events and fundraisers
• Trained and supervised clients on production line
• Assisted clients in daily development plan
Education
1995
Cary-Grove, Cary, IL
H.S. Diploma
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