Manager General
Resume:
David J. Marren
**** ******** *****, *********, ** 63143, *********@*****.***,
OVERVIEW
Results oriented manager with 12+ years experience in fine dining and high volume operations
with proven skills in managing the entire restaurant staff while maintaining the highest quality of
service standards. Hands-on management style delivers exceptional team performance in
achieving uncompromised customer experience and back-of-house operational excellence.
PROFESSIONAL EXPERIENCE
Shepherd Home Solutions, St. Louis MO Aug
2008 - present
Carpenter
6 Skilled carpenter with experience in remodeling and new residential construction.
Recognized for superior work ethic and quality production.
7 Proficient at the following tasks: framing, trim work, flooring, electrical, plumbing, window
setting, roofing, cabinet installation, landscaping, painting, and dry walling.
Eleven Eleven Mississippi, St. Louis MO Feb
2007 - Jul 2008
General Manager
Assistant General Manger
8 Managed restaurant operations in areas of staff, customer relations, planning, and
budgeting.
9 Developed high performance teams by managing the recruitment process for front of
house employees
10 Developed new ‘customer first’ training program as part of weekly employee meetings;
content included best practices, resolving customer problems, customer engagement and
employee recognition.
11 Participated with the menu development committee by providing customer feedback and
suggestions
12 Received the 2007 “Best Restaurant for a First Date” by the Riverfront Times
St. Louis Bread Company, St. Louis MO
General Manager Dec
2002 - Jan 2007
Assistant General Manager Jul
2002 - Dec 2002
13 Recruited, hired, supervised scheduled and motivated staff of up to 48 employees.
14 Developed marketing plans to increase visibility of the restaurant; increased sales by
initiating a new local delivery service with local businesses.
15 Maintained expenses below budget through accurate planning, waste reduction,
purchasing, and cost-effective operating procedures.
16 Lead the turn-around of a ‘low’ performance store to ‘high’ performance by improving
each of the evaluative criteria of people, environment, cost balancing, and customer
service.
17 Earned #1 ranking in district (7 stores) for 2002.
18 “Bulk Bagel” Contest winner for 2002 (out of 47 stores).
Polpo Mario, Sestri Levanti Italy Mar
2001 - Jul 2002
Sous Chef, general
Learned local cooking style and worked a variety of back house duties for local Trattoria.
Sidney Street Cafe, St. Louis, MO
Sous Chef / Manager Oct
1995 - Jan 2001
Head Waiter Oct
1991 - Sept 1995
19 Food preparation (sauces, meats, seafood), cooking, and final presentation.
20 Training, scheduling, and direct management of kitchen personnel.
21 Inventory management and control.
22 Restaurant rated #1 by Zagat’s Guide 2001.
23 Consistently rated a ‘Top 5’ St. Louis restaurant for fine dining
24 Trained and developed staff for fine dining presentation
EDUCATION
Southwest Missouri State University, Springfield, MO 1985
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