Customer Service High School

Rebecca Torres_________________________________

OBJECTIVE

Seeking permanent position with opportunity to utilize my experience and decision making skills. Desires

employment that includes training and advancement in return for knowledgeable contribution and dedicated service.

H ighlights of Qualifications – Excellent teacher / t rainer; patient and effective when working in an atmosphere

of diversity – Successful in personal / professional problem solving - Project oriented, sticking to task until

completed, Successful in learning and comprehending new systems and methods.

WORK HISTORY

Apr 26, 2010 – July 17, 2010

Census 2010 – Enumerator

Located address of persons to interview Traveled wherever address were located.

Daily reporting of interview status. Calculating daily time, attendance and mileage.

Mapping, Planning Geographic status.

Feb 05, 2008 – Feb 26, 2010

Wal-Mart Supercenter – Department Manager

Runs reports- counts, on-hands, deletes price changes.

Assigning duties to Associates. Evaluations and Coaching.

Daily inventory of merchandise in stock, on shelves and backroom.

Merchandising, Set-ups and Promos

Interviewing new applicants.

October 03, 2006 – October 27, 2007

CNI Technologies Inc – Document Analyst II

Lockbox - Returned checks from the treasury are to be restricted, updated or placed on temporary hold on a daily basis. IIM

Account holders are to be notified and/or located if where about unknown Batching/compiling work tickets and supporting

documents to be faxed to the customer (DOI / BIA) so that the IIM account holders account can be updated/modified and

processed through their financial accountant’s process. Accurint reports – are run daily regarding the returned statement of

people who have accounts that need to be notified of their assets. People search for updating account.

October 03, 2006 – October 27, 2007

CNI Technologies Inc – Probate Examiner II/Accountant Technician

Working closely with a legal Administrative Specialist (Probate) within the branch of Accounting Processing. Excellent

initiative, and strong judgment and analytical skills in the performance of duties in the performance in accordance of strict

standards and time schedules and will provide expert technical direction in following the direction of the established probate

process

Understand probate orders and the fundamental of probate law and generally-recognized probate terminology. Ensure the IIM

account is changed to an estate account and update throughout the probate process upon notifications of an account holders

death.

Understand the TFAS account structure and the standard forms that are required to be completed according to the transaction

type being processed.

Proficiently use a computer including good typing and data entry skills.

Conduct a quality review to ensure the probate package includes all necessary corrective documentation.

Reconcile information within probate orders to lease and ownership records, as well as TFAS account information as

appropriate.

Prepare journal vouchers and other supporting documentation, including standardized work tickets, enable the proper posting of

probate distribution from estate accounts to the accounts of heirs in accordance instruction and requirements set forth in

official probate documents and any supplemental information.

Ensure requests for disbursements prior to the completion of the probate process and document. Will meet the dollar threshold

and are properly approved prior to processing.

Pay claims/heirs based on Probate Order and BIA instructions. May include Life Estate, Dower, Courtesy and homestead

interests.

J anua ry 30, 2005 – September 29, 2006

Hired as Probate Examiner II-Gained much interest/ knowledge of the legal system and the understanding of importance

of locating people (heirs) who have rights to receive the inheritance which rightfully belong to them.

CNI Technologies Inc – Key Operator/QC

Enters data into computer or onto magnetic tape or disk for subsequent entry by performing the following duties.

Record keeping of received data and source documents. Prepares sorts, identifies source documents and interprets data to be

reviewed.

Contacts team lead to resolve questions, inconsistencies or missing data of the source documents. Reviews all types of data

from source documents into computer following the format displayed on screen, then enters necessary codes, obtains

corrections to information entered. Compiles sorts and verifies accuracy of data entered. Keeping record of all work

completed. Reviews error reports and corrections from database.

Files or routes source documents after entry. Responds to inquiries regarding data entered.

September 20, 2004 – September 30 2006

Hired in as Key Operator. Gained much interest to utilize my communication skills and to advance into depth of

project.

Labat & Anderson Inc. – Document Management Analyst – Researcher

archers are responsible for locating the correct information regarding a person, place or thing that will up hold evidence in a court

of law.

xers are to keep a speed calculated by quantity formatted by a group by week. Production, Integrity and Confidentiality of each

document is a crucial aspect of this job.

ument Management Analyst is to be able to answer the questions of a DMT with consistency, accurate and professionally

fashionable timely manner. Daily, weekly and monthly reports which consist of time, attendance, skills and productivity of each

team member. Holding the responsibility to take charge when higher management not available. Holding daily and weekly

managers meeting for discussion of progress and failures.

Apri l 07, 2003 – September 15, 2004

Hired in as DMT (Document Management Technician). Pulled for research for OHTA Project. Then promoted to DMA

(Document Management Analyst) Obtained knowledge and skills of the IIM Projects .

A-Z Variety Gift Shop – Pena Blanca NM – Store Owner/Operated

Convenience Store – Grocery, Video, Rental and UPS. Operating hours start at 6am – 9pm Sunday thru Saturday.

Customer service, negotiation with vendors. Held responsibility for all incoming/outgoing cash, merchandising and

customers.

November 1, 1994 – September 30, 1999 .

Built a large clientele of various nationalities and different walks of life. Generated cash flow to meet the cost of

overhead, inventory and employees. The business gave me opportunity to teach my family business skills and

motivation.

Bandelier Designs Inc. Santa Fe NM – Inventory Control Clerk

Inventory Control – Entering and itemizing products by code. Calculating overhead cost products produced in house

by hand and machine..

Accounts Payable/Receivables - Posting all statements/billing into database. All source documents are copied

stamped on a daily basis, same procedure for payroll.

Front Desk Clerk – Answer phones, faxing and notating messages from vendors worldwide. Setting appointments for

owners of company.

September 1993 – July 1994

All these positions enhanced my experience that inspired me to own/operate my own business .

Education

Presently attending South University College Online - To attain BA in Psychology

A four-week, 60 -hour program that consisted of an introduction to Windows 98 and Office 2000 (Word Excel, Power

Point, Access and Publisher). Also covered internet and other graphic programs.

Franklin Business College - Computerized accounting, communication skills, and many other computer applications.

My achievements were – Honor Roll/Perfect Attendance.

High School Diploma Bellflower High School – Bellflower CA

Other Experience – Temp replacement Secretary of Indian Education – Bernalillo, NM August 15, 1994 – September 30, 1994

Helping others to excel, grow and to live.

Personal Skills

Desire and ability to learn

Honest, Reliable, Dependable and Dedicated.

Contact this candidate