Customer Service Human Resources
Resume:
Jade Amber White
Email: *****.******@*****.***;
Cell: 304-***-****; Home: 304-***-****
Moundsville, WV 26041
CAREER OBJECTIVE:
To secure a Human Resource position where I can apply my knowledge,
education, and experience to provide strong customer service and provide
challenging growth opportunities.
EDUCATION EXPERIENCE:
Masters of Science in Human Resources and Industrial Labor Relations,
West Virginia University, 2009.
G.P.A- 3.57. Relevant coursework: Benefits, Staffing and Selection,
Leadership, Performance Management, Compensation, EEO, Negotiation, and
Management.
Bachelor of Arts, Psychology, West Virginia University, 2008.
RELATED HUMAN RESOURCE EMPLOYMENT EXPERIENCE:
Human Resources, Wheeling Hospital, Intern. July 6, 2009-November 30,
2009.
( Assisted the department with various projects and office support such
as: data entry, providing customer service, updating the employee
handbook, writing job descriptions, updated employee training logs,
tracking performance evaluations, answering telephone calls, and helping
employee's with inquiries.
Human Resources, West Virginia University Human Resource Department,
Intern. April 2009-July 2009.
Worked with the Employee Relations Department to assist in
developing a background check manual.
Auditor, RGIS, Inventory Specialist. July 2006-May 2007.
HUMAN RESOURCE QUALIFICATIONS:
. Retain the most recent knowledge in Human Resource trends,
regulations, and benefits.
. Assisted in the development of WVU's Background Check Operations
Manual program.
. Educated on 360-degree feedback, coaching, and performance
management.
. Created the Request for Proposal (RFP) for the background check
procedure.
. Completed the Society for Human Resource Management PHR six-week
certification course.
. Tracked Wheeling Hospital employee performance evaluations
monthly.
. Updated and participated in creating Wheeling Hospital Job
Descriptions.
. Updated Wheeling Hospital's EEO report and classifications and
employee handbook.
. Audited, updated, and created employee files.
. Provided customer service and answered telephone calls with
appropriate phone etiquette.
. Strong FMLA knowledge, OSHA and safety knowledge, and employee
discipline issues.
SKILLS AND AWARDS:
. Proficient in Microsoft Office: Excel, Word, Power Point,
Access, Outlook, Internet, and HRIS.
. Passed Professional Human Resources Certification Exam.
(Certification pending.) June 2009.
. Excellent customer service and communication skills.
. West Virginia University Dean's List: May 2007, December 2007,
and May 2008.
. Recipient of General Electric sponsored mock interview
competition top recruiter award: Dec. 2009.
. National Exemplary Scholars in Service (academic and community
service): August 2005-August 2007.
Jade Amber White
1530 9th Street
Moundsville, WV 26041 Email:
*****.******@*****.***
Cell: 304-***-****
Home: 304-***-****
___________________________________________________________________
References
( Mr. Michael Smith
Director of Risk Assessment
Fox Run Center for Children
67670 Traco Drive
St. Clairsville Ohio, 43950
*********@*******.***
Mr. Jeff Houghton, Ph.D
Director- WVU MSIR Program
West Virginia University
P.O. Box 6025
Morgantown, WV 26505
Office # 122
Fax: 304-***-****
****.********@****.***.***
Mrs. Joyce T. Heames, Ph.D
SHRM Campus Director
West Virginia University
P.O. Box 6025
Morgantown, WV 26505
Office # 111
*****.******@****.***.***
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