Customer Service Manager

Location:

Posted:

October 11, 2010

Jennifer Frasier

Administrative Specialist

** ***** ********** ** ** administrative specialist professional who is

used to working in a fast-paced environment. I am a highly dedicated and

trustworthy employee, who was given the responsibility of working from my

home for the past 2 years. I am committed to providing the best customer

service possible. I am confident and considerate when interacting with

professionals and customers on all levels. I am very detail oriented and

thrive when challenged, with the ability to multi-task on all levels.

Professional Experience

Charles Schwab - Richfield, Oh 1999 - the present

. Creation of Education Material for our external clients

. Data Entry of individual clients' plan qualifications

. Accessing updated fund profile information for our different vendor

and client websites

. Creation of flyers and newsletters for clients using the Quark Program

. Customer service for our internal clients

. Transcribed the Spanish materials to the Quark program

. Ordered Materials in English and Spanish for over 700 clients

. Traffic Manager; assigned out orders to co-workers for completion

. Updated records on policies and procedures

Habilitation Specialist - Ardmore, Inc. Akron, Oh 08/1996-03/1998

Crew Leader - Arby's Restaurant Cuyahoga Falls, Oh 04/1993-04/1997

Computer Skills

Word; Quark; Excel; Photoshop; Outlook; Internet; Adobe; Acrobat