Customer Service Technician

Michael J. LaVerne

**** ****** **** **** *-*** Irwin, PA 15642

Ph: 704-***-****

email: *********@*****.***

Summary

Logistical, distribution and manufacturing experience. A work history

that reflects stability and longevity and the ability to motivate, lead and

be held accountable. I am organized, level-headed and adapt quickly to

change. I communicate in a positive, productive manner at all levels.

Professional Experience

2007-present US Airways Group.

Charlotte, North Carolina Tower Operations-Lead Agent

-Direct ground movement of inbound/outbound aircraft for over 500 flights

daily. -Communicate clearly and professionally with

pilots, operations, staff and the public. -Coordinate

gate activity and changes to maintain efficiencies and on-time performance

-Skilled in numerous aviation software applications, need to

call up information immediately -Make clear and concise decisions

under difficult conditions and pressure

-Worked as a fleet service agent on the ramp under all weather

conditions -Marshall in aircraft,

download baggage, freight, mail, inspect aircraft for damage

-Generate computerized load plan for upload. Follow load plan

exactly to assure proper weight distribution

-Communicate with flight deck, push-off

aircraft, input final loading numbers into computer system

2001-2007 Piedmont / Al-Fe Heat Treating

Charlotte, North Carolina Shipping & Receiving Coordinator

-Receive and inspect customer parts, generate job card's utilizing

computerized load batching software to track and record heat treating

processes.

-Conduct part inspection after every process step both visually and

utilizing hardness testers. Capture results on job cards and furnace chart

graphs.

-Unload finished parts, package to protect from damage occurring during

transit. Generate bills of ladings and certifications and copy furnace

charts as requested by customers.

-First contact for customers calling about part status, pick up and

deliveries, and any immediate issues

-Coordinate trucking for outbound shipments and related paperwork.

Experienced shipping smaller packages using U.P.S. online resources.

Responsible for all shipments being billed correctly and shipped at period

end

2000 - 2001 Southern Container Corp.

Mooresville, North Carolina

Clamp truck / Forklift Technician

-Receive, unload and stack into inventory rolls of liner board and medium

paper from truck and rail shipments using sit-down, stand-up and clamp

truck forklifts.

-Supply corrugater with roll stock per manufacturing schedule.

-Unload corrugated sheets from corrugater and supply five flexo machines

with sheets per production schedule

-Participated in the New Employee Hiring Committee

1994 - 2000 Solvay Paperboard/TennRock

Syracuse, New York

Freight and Logistics Team Leader

-Achieved goals of Safety, Quality, Costs and Production for this 1200 ton

per/day 100% recycled paperboard mill

-Responsible for inventory control system in which physical count was

reduced monthly to quarterly due to the increase in tracking and accuracy

- Increased productivity by utilizing automated RF scanning system mounted

to the forklifts

-Supported a team-based work environment through hands-on training and

coaching of technicians in empowerment and team building skills.

-Responsible for daily customer service contact, resolved complaints and

satisfied any needs that our customers required. Called upon 25-30

customers per day.

-Coordinated daily freight bookings of inbound truckloads of raw material,

finished goods and rail movements along with all related paperwork

accuracy.

-Analyzed carrier on-time performance, driver communication and profit/loss

data and met monthly with trucking companies for review, planning and set

goals.

Education

North Syracuse Central Schools North Syracuse, NY

Graduated Regents Diploma

BOCES Career Center East Syracuse, NY Graduated Carpentry

Participated in and completed several interpersonal/soft skills courses and

seminars.

Part-time transportation management studies Syracuse University

.

Contact this candidate