Customer Service Sales

ASHLEY N. MARTINEZ

**** ****** ******

Colorado Springs, CO 80915

Email: *******@***.*** Phone: 719-***-****

Objective: Long-term position in, utilizing my skills and education.

E ducation

Associates of Applied Science Degree in Criminal Justice May, 2007

Pikes Peak Community College, Colorado Springs, CO

E mployment

Security Officer 1 2007-Present

Security Officer 2 4-1-2009- Present

Memorial Health Systems, 1400 E. Boulder, Colorado Springs, CO

Duties include ensuring the safety of staff, patients, and visitors by:

• Safeguarding patient belongings,

• P icking up and dropping off deposits to cashier,

• Verbally and physically handling/High Risk Patients such as, Patients in Police Custody, Victims of Violent Crime,

Patients involved in Physical Altercations, Overdoes Patients, Suicidal Patients, Gang Members, In toxicated

Patients, Psychiatric Patients.

• Watching Patients on Medical Holds and Emergence Commit hold and prevent them from eloping, hur ting them

self’s or others.

• Escorting patients th rough premises,

• Maintaining access control,

• Providing cordial customer service to patients and visitors,

• Screening visitors and patients at metal detector,

• Accurately wri ting Incident Reports, and

• Conducting surveillance of the hospital in terior and exterior.

• Maintained taser and other issued equipment in good working order and condition at all t imes.

• Proficient and was able to quali ty annually through t rainning and t rainning aids with all issued weapons.

• Patrolled the installation by vehicle, or foot in the administration of law enforcement, physical security or designated

facilities and crime prevention activi ties.

• Investigated misdemeanor crimes such as recovered property, t respassing, Shoplifting, Abandoned vehicles and

security violations.

• Participated in special operations and searches to seize as evidence contraband, weapons, drugs, and stolen

p roperty.

• Monitored parking lots, streets and intersections for Violations of signal devices.

• I ssued warnings and citations

• Reported t raffic accidents

• P rotected accident scene with traffic control points and bar ricades/ roadblocks.

• Performed Administrative actions, Writing reports and completed forms, recorded messages, attended briefings,

p repared equipment for duty, checked motor vehicle and weapons, ensured operator maintenance is performed on

issued equipment prior to tu rn-in, and attended t raining sessions.

Sales Associate 2006-2007

Target 335 N. Academy Blvd 1 200

• Ensure that each customer receives outstanding service by providing a friendly

environment, which includes greeting and acknowledging every customer,

maintaining solid product knowledge and all other aspects of customer service.

• Maintain an awareness of all promotions and advertisements.

• Assist in f loor moves, merchandising, display maintenance, and housekeeping

• Assist in processing and replenishing merchandise and monitoring f loor stock.

• Aid customers in locating merchandise.

• Communicate customer requests to management.

• Assist in completing price changes within the department.

• Participate in year-end inventory and cycle counts.

• Assist in r inging up sales at registers and/or bagging merchandise.

• Any other tasks as assigned from time to t ime by any manager.

Customer Service Representative 2002-

2007

American Family Insurance, 201 North Academy Blvd, Colorado Springs, CO

Duties included:

• Assisting customers with insurance quotes,

• Processing insurance applications,

• Maintaining complete and accurate files,

• Performing a variety of office duties,

• Assisting insurance agent with meetings and appointments

Work-related Training

F EMA 100, 200, 300, 700, 800 and H ICS 260

M icrosoft Office: Excel, Word, Power Point, Lotus Notes

Report Writing

Sudden Custody Death Syndrome

Workplace Violence

Special-needs Patients

Searching Hospital Patients and Property

Protecting Patient Confidentiality (HIPAA)

Incident Investigation

Balanced Communications

E motional Intelligence

Increased Learning Though Multi- Dimensional Instruction

From Conflict To Collaboration

Coaching Approach to Leadership 2009

Completed Creating & Maintaining Customer Loyalty

Excellence in Customer Service

International Association for Healthcare Security and Safety (IAHSS) Basic Exam

I nternational Association for Healthcare Security and Safety (IAHSS) Advanced Exam

Certifications

P ressure Point Control Tactics (PPCT)

Defensive Tactics (DT)

Management of Aggressive Behavior (MOAB)

RIPP Restraints

Taser

HAZMAT

Oleoresin Capsicum Aerosol Training (OCAT)

Red Cross Adult/Child/Infant CPR

Red Cross First Aid

Red Cross AED

Code Amber ( M issing Child)

Code Green ( Bomb Threat)

Code Red ( Fire)

Code 13 ( Violence in the hospital)

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