Customer Service Assistant

B. Parker Phillips

*** ******** ****** ( Jackson, MS 39211 601-***-**** (

abjode@r.postjobfree.com

Education

May 2008 Millsaps College, Jackson, MS

Bachelor of Arts in Psychology, GPA: 3.5

( Achieved excellence on all comprehensive exams

2008-2009 Holmes Community College, Ridgeland, MS

Completed coursework in chemistry, organic chemistry and

physics

Professional Experience

Richard Rhoden, MD - Jackson, MS May 2009-Present

( Assistant (PT) - Perform general clerical work for local

psychiatrist's office; includes logging in

payments, setting up appointments and checking out patients

( Responsible for processing prescription requests for clients

( Handle medical releases requested by physicians and forward medical

records to appropriate

healthcare professional; position requires high level of

confidentiality

COPAC Addiction Recovery Services - Brandon, MS 2005-2006

( Lab Technician (FT) - Set up diagnostics for V-Twin equipment used

for drug testing

( Responsible for purchasing and maintaining stock

( Extracted samples and tested for drugs; separated samples according

to results; performed post-tests

( Responsible for sending samples to hospitals for in-depth ETG tests

and hair follicle tests

( Compiled results and reported to the Medical Director (an

Addictionologist)

( Clinical Assistant (FT) - Admitted patients, searched belongings,

provided physical assistance and

completed intake forms

( Gained experience in the infirmary; monitored blood pressure and

other vital signs

( Oversaw drug testing for patients identified through a random,

computer-generated list

( Responsible for progress notes and for making rounds hourly;

chaperoned off-campus visits/meetings

( Provided informal counseling and support for patients seeking help

( Maintained order among the patients; enforced rules

( Oversaw weekly visitations at the facility; monitored patients and

families

( Known by supervisors to be calm in a crisis; left work to attend

college full-time

Restaurant Experience

Outback Steakhouse - Jackson, MS Cook 2003-

2004

Oxford Steak Co - Oxford, MS Chef

2001-2002

Skills

Technical: MS Word, data entry, drug testing, and

intake/admissions

Communication: Writing, informal counseling, interpersonal

communication, reports, correspondence

and telephone etiquette

Language: Spanish (very basic)

Business: Customer service, team work, meeting deadlines,

patient relations/confidentiality

and office administration

Contact this candidate