GLENDA F JACKSON

**** ** **** *** ** . Hillsboro, OR 97123-8878 . 503-***-****

SUMMARY OF QUALIFICATIONS

. I HAVE WORKED IN THE CUSTOMER SERVICE FIELD FOR OVER 25 YEARS.

. I feel my intense training and working experience will be a

great asset to any company.

. I am a team player and always willing to help my fellow co-

workers.

RELEVANT ACCOMPLISHMENTS

MAJOR SKILL

. RESPONSIBLE FOR PROVIDING EXCELLENCE AND SPONTANEOUS SERVICE TO

CUSTOMERS, EMPLOYEES AND BUSINESS ASSOCIATES.

. I have good telephone etiquette, strong organizational skills and able

to work independently.

. I have intermediate knowledge of FOCUS XP System, Jack Henry system,

PC skills including Microsoft Word, Excel, Outlook and Power Point.

. I have 10-key calculator, and copy and fax machines.

. Type 60 wpm

WORK HISTORY

2008 TO 2009

American National Bank of Texas Terrell, TX

Internet Administer

I was the internet admin for the Home banking site. I reviewed and

processed new online applications, setup new users for Bill pay. I

also answers any incoming customer emails from the Online banking

site. I also reviewed and process all the emails that came in through

the banks home page, "Contact Us" button. I also was the backup for

the IRA specialist and also took over while a replacement lead was

interviewed and hired. I was also trained in the Records Department.

I helped with indexing and scanning the banks documents such as

applications for new accounts and also legal documents for business

and personal. I helped with phone calls when the department was busy.

1995 to 2006

Truwest Credit Union Tempe, AZ

Product Support Specialist

I was the IRA specialist for the credit union. I review applications

associated with contributions and withdrawals. Also, review reports

for tax purposes. I advise the membership and staff of limitations

associated with their IRA. I also assisted staff with any IRA

questions they might have. I also viewed Christmas clubs, Infant

accounts, and IRA certificate of deposits.

Member Service Representative

Assist with customers calling in for account information. Provide

assistance to branch personnel. I was in charge of ordering new and

replacement debit and atm cards. I processed incoming collection

items, worked on the Exception reports and processed check encoding

error. I have also assisted our Online Web access department. I have

reset member's lockout passwords and researched bill payment issues.

I have also downloaded the weekly and monthly reports associated with

Online Account access.

Member Service/Call Center

Assist customers with transactions such as deposit inquiries,

withdrawals, transfers, account balance and history information over

the phone. I also process check reorders and completed verification

of deposits for various companies. I also process return mail such as

labeling it as "bad address" or re-mailing back out to the customer.

Also processed stop payment orders and address changes.

Teller

Assist customer that come into the branches with their request such as

depositing checks, withdrawal and transfers. Also receiving payment

and issuing negotiable items. I was also responsible for a cash

drawer that had to be balance at the end of my shift.

1993 to 1994

Bank of America Plano, TX

Teller

I was the opening drive thru teller for the branch. Balance cash

drawer and transactions to teller system with minimal assistance,

and maintains an acceptable difference record. I also assist with

support work including logging in and processing of night drop. I

processed transactions such at deposits, withdrawals, transfers and

account inquiries. I also help with the lobby overflow.

1984 to 1993

H.E.B Grocery Store Corpus Christi, TX

Customer Service Representative

I worked in the Customer Service booth where I process Western Union

request, auto tags, telephone payments and utility payments. Cashed

payroll and government checks and maintained a cash drawer. Assist

the front line as assist manager. Maintaining breaks and lunches and

making sure the lines at the checkouts were moving. I also process

the stores uniform order.

Checker/Cashier

I worked on the checkout line, process customer's grocery order.

Assisted with any inquiries such as an item ringing

up incorrectly or if the customer need assistance in locating an

item. Received money from customer for their purchase and gave back

change. I had to maintain a cash drawer for the time of my shift.

Courtesy Clerk

I bagged up the groceries of the customer and assisted them with

taking them out to their car. Also assist with

price check inquiries and returning unwanted item back to the shelf.

EDUCATION

RICHARD KING HIGH, HIGH SCHOOL DIPLOMA

University of Phoenix, degree in Business Management, 2007.

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